Store Manager, Retail & Store Manager

At Chatters, beauty is more than what we do, i t’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.

We are looking for a  Store Manager at our  Stone Road Mall, Guelph Retail Salon!

What You’ll Do

Lead and oversee daily retail and salon operations to deliver a seamless, elevated customer experience

Coach, develop, and inspire a high-performing team to achieve sales, service, and operational goals

Own scheduling, payroll, inventory management, budgeting, and performance planning

Ensure the salon is clean, well-stocked, and beautifully merchandised to Chatters’ standards

Build strong relationships with customers, creating loyalty through consistent and memorable experiences

Analyze performance metrics and take action to drive results and continuous improvement

Lead hiring, onboarding, training, and ongoing development of team members

Act as the primary leader on the floor, solving problems and making decisions that positively impact the business, customers, and team

Who You Are
You’re a values-driven leader who brings intention, passion, and authenticity to everything you do.

You align with our corporate values:

Start with the Power of You:
You lead with confidence, accountability, and integrity. You take ownership of results and pride in developing yourself and others.

Every Interaction Matters:
You understand that every customer and team interaction is an opportunity to create trust, connection, and positive energy.

Make It Memorable:  You go beyond expectations, setting the standard for exceptional service and creating experiences customersreturn for.

More Than Just Beauty:
You believe beauty is a powerful tool for confidence, self-expression, and community.

Commit to Grow and Learn  :
You’re passionate about learning, developing leaders, and building strong teams that grow together.

What You Bring

Minimum  5 years of retail leadership experience

Proven success leading teams, driving sales performance, and managing operations

Strong background in inventory management, scheduling, payroll, and budgeting

Passion for beauty and delivering exceptional customer experiences

Excellent communication, organization, and time-management skills

Ability to multitask and problem-solve in a fast-paced environment

Reliable, accountable, and solution-oriented leadership style

Comfortable using POS systems and basic computer programs

Flexible availability, including days, evenings, and weekends

Salon experience is considered an asset

What We Offer

Competitive salary, starting from $50,000 annually

Sales incentives and performance-based rewards

Product and salon service discounts

Medical and dental benefits

Employer RRSP contributions

FREE in-salon, regional, and national education opportunities

Opportunities to learn, grow, and advance your leadership career

Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability — visible or invisible, temporary or permanent — can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.