Omnichannel Retail Customer Service Associate

Support Carter’s customers across store and omnichannel experiences as a Sales Associate with proactive service, issue resolution, and transaction expertise.

This Sales Associate welcomes families, assists with products, and helps create positive shopping experiences. Responsibilities include resolving customer issues, supporting omnichannel needs, executing register transactions, replenishing the sales floor, and processing shipment. You will communicate current promotions and loyalty program information.

• Provide warm greetings and responsive customer assistance
• Resolve issues while serving multiple customers
• Assist omnichannel shopping needs when required
• Complete register transactions accurately and efficiently
• Support floor replenishment, shipment, and store safety

• Customer service and engagement experience
• Professional verbal and written communication skills
• Solutions-oriented mindset with positive approach
• Ability to stand or walk for extended periods
• Availability for scheduled holidays and weekends

Apply your omnichannel support, customer engagement, and retail operations skills as a Carter’s Sales Associate serving growing families.