Key Account Manager- Ecommerce

The Role

As Key Account Manager (reporting to the Country Manager/Senior Director, Zinus Canada), you will be the primary contact for Amazon account, owning the sales, promotional, and marketing strategies across your accounts. Your role is both strategic and hands-on: you will drive sales growth, build strong customer relationships, and unlock opportunities for expansion in one of the most competitive retail categories.

• Build strong partnerships with buyers and category/marketing teams—becoming their preferred partner.
• Own annual sales targets for each account, negotiating terms and conditions.
• Develop and implement account-level growth strategies to expand Zinus market share.
• Optimize promotions in collaboration with Marketing, Finance, and Operations, ensuring ROI and brand alignment.
• Monitor sales, inventory, and forecasts weekly to manage stock levels, reduce out-of-stocks, and avoid overstocking.

• Analyze account performance, identifying growth opportunities and risks.
• Manage customer P&L to measure the impact of initiatives and proposals.
• Review sell-in and sell-out data, turning insights into actionable plans.
• Monitor online assortment, pricing, and competitor activity to keep Zinus competitive and compliant.
• Prepare accurate sales forecasts and reports.
• Partner with internal and global teams to ensure accounts are optimized.
• Provide weekly reporting and projections to leadership.
• Mentor and train new team members when needed.
• Support special projects such as product sample delivery or showroom set-up.

• Minimum 5 years of experience managing Amazon, Walmart, Wayfair, or other major omnichannel/eCommerce accounts
  . 1P vendor experience would be a big plus!
• Strong negotiation skills and proven experience with P&L management
  .
• Deep understanding of eCommerce and omnichannel retail models
  .
• Skilled in building proposals and presenting to senior decision-makers.
• Knowledge of direct import and domestic channel operations
  .
• Analytical strength:
  Excel (VLOOKUP, Pivot Tables) required;
  Power BI a plus.
• Familiarity with supply/demand planning.
• Strong organizational and time-management skills with the ability to multitask.
• Bachelor’s degree in eCommerce, Digital Marketing, Business, or a related field.
• A proactive, positive “can-do” mindset with openness to feedback and growth.
• Future opportunities in Sales Director or Operational Leadership roles.

• Competitive salary (negotiable based on experience).
• Short- and long-term bonus structure
  .
• Employee purchase and enrichment programs.
• Hybrid work model (not a remote role).
• Business travel to the U.S. 2–3 times per year.

Location
:
Hybrid – must have a vehicle for travel to office.

Seniority level
:
Mid-Senior level

Employment type
:
Full-time

Job function
:
Sales and Business Development

Industries
:
Furniture and Home Furnishings Manufacturing