Intensive Case Manager

Join our team as an Intensive Case Manager for an Innovative Pilot Project!
We are launching an exciting one-year pilot project aimed at increasing housing stability and reducing inflows to homelessness for individuals housed in private market rental units through a scattered site Intensive Case Management support team. The team made up of Intensive Case Managers and Social Workers will develop individualized health and housing care plans and coordinate care. This role will enhance individualized care and help break down health-related barriers that can prevent individuals from securing and maintaining housing.

You’ll have a unique opportunity to work directly with individuals in the community, supporting their ability to manage daily living, build routines, foster community connections, and develop essential skills for sustaining housing through both individual and group interventions.
Program Overview:
Stepping Stone is a community-based agency that believes in the Housing First philosophies and practices. We strive to improve the quality of life for people who are struggling with chronic homelessness, significant mental health issues and substance misuse. Our shelter program provides individuals a place to stay and staff support 24/7, along with wrap-around health care services on site to help people experiencing homelessness transition to housing and successfully stay housed.

Job Summary:

The Intensive Case Manager is responsible for leading care plans with individuals that are precariously housed. Supported by and in collaboration with the team’s social workers, the Intensive Case Manager will hold a case-load of approximately 15 individuals. This role will ensure that these individuals’ health and housing care plans are being supported by an interorganizational team to move towards health and housing stability.

This role will work within a person centered approach delivering the support from a complex capable, harm reduction and trauma informed framework. They will take the lead role in ensuring that all people are provided with adequate and appropriate support that will address the complex factors contributing to their history of unstable housing or homelessness.
Qualifications,

Skills and Experience:

Post-secondary degree or diploma in human services/human sciences, or related field.

Experience of working with those who have experienced mental health challenges, addictions and trauma
Respectful, supportive and engaging approach to persons with physical disabilities, addictions, mental health and other life challenges
Demonstrated knowledge, skills and experience working with community organizations as well as an understanding of issues related to poverty and homelessness
Strong interpersonal and resilience skills
Must have exemplary communication, conflict management, organization and problem solving skills
Ability to work professionally as a team member with staff, participants and community members
Experience working within a non-profit and/or social services environment preferred
Ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds
Ability to carry and operate cleaning equipment up to 50 pounds
Experience using a Data Management System (i.e. HIFIS) and tools (i.e. VI-SPDAT)
Current First Aid / CPR certification, Naloxone training and Vulnerable Sector Police Check or willingness to obtain at hiring
A valid Driver’s License, vehicle and insurance
Overview of

Duties and Responsibilities:

Actively engage individuals with complex needs living in private market rental units to maintain housing stability
In partnership with the team’s social workers, collaborate with individuals in the formulation of a housing and health plan that…