Market Manager I

Location: Whitby

Job Summary  Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments. Requirements also include maintaining preventative maintenance programs for the storage center and driver equipment and ensuring all provincial Ministry/Department of Transportation and Health and Safety Regulations are adhered to.

Job Summary  Responsible for the daily operations of a storage center within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments. Requirements also include maintaining preventative maintenance programs for the storage center and driver equipment and ensuring all provincial Ministry/Department of Transportation and Health and Safety Regulations are adhered to.
Leading Associates  

ESSENTIAL DUTIES AND RESPONSIBILITIES   Recruit, interview, hire, identify, train and retain top talent.
Provide daily support to include coaching and hands-on/ride-along training for associates.
Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
Effectively administer PODS performance management process.
Responsible for reporting employee issues to Director of Operations and Regional HRBP in a timely manner;
Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting.
Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas.
Ensure daily pre-shift meetings are conducted at each Storage Centre.
Customers   Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training
Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation).
Operational Excellence   Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.).
Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Service Center.
Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS.
Coordinate repairs as assigned by Director of Operations. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center.
Ensure accurate and timely completion of daily driver checklist, forklift inspection logs, and driver log books.
Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.
Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels.
Perform driver functions when the business dictates.
Regulatory/Compliance   Ensure compliance of all Provincial Ministry/Department of Dire Transportation requirements including Hours of Service regulations and licensing.
Ensure compliance with all Provincial and Municipal regulations and facility compliance ordinances.
Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement. Manage relationship with local municipalities.
Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.
Participate in quarterly self-audits and identify areas of improvement
Responsible for adherence to internal company policies (i.e. Incident Reports, HR policies related to safety and compliance).
Financial Management   Manage the day-to-day operation with a focus on improved efficiency.
Manage all petty cash per the PODS Petty Cash policy.
Ensure refueling equipment is performed in a compliant, cost effective manner.
Perform monthly parts inventory reconciliation.
Other Duties   Flexibility to travel frequently to storage centres throughout territory.
May be required to perform other duties and responsibilities as assigned.
MANAGEMENT & SUPERVISORY RESPONSIBILTIES   Typically reports to Director of Operations.
Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised, including but not limited to Storage Centre and Delivery Driver staff.

JOB…