Job Description & How to Apply Below
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deeply rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position Summary
The Dispatcher will be responsible for managing day-to-day operations of driver dispatch in a busy environment, scheduling, routing and ensuring that all activities are accurately recorded in the company's transportation management system. The dispatcher will also be expected to communicate effectively with drivers to provide clear instructions and address any issues that arise during transit. Additionally, the role requires close coordination with other departments to ensure timely deliveries and maintain high customer satisfaction.
Schedule
Dayshift, Mon - Friday
What you will do
Facilitate daily communication and address issues with customers, drivers, and staff
Review driver productivity and utilization reports and provide recommendations to the Manager
Monitor and audit daily driver activities (non-rev hours, start times, finish times, delays, etc)
Ensuring drivers are compliant and working in a productive manner
Order Entry, Data entry, Appointment bookings with shippers, receivers, and customers
Maintaining internal templates and spreadsheets
Assist in setting up planning for the next day
Start / Close Daily trips, or end-of-week trips in a timely manner to keep the system as accurate as possible
Customer Facing Responsibilities
Answering phone call inquiries providing the highest level of customer service
Providing professional responses to customer emails and communications
What You’ll Bring
Minimum 6 months of Dispatching experience in a transportation environment
Willing to work weekends when required
Able to work independently
Post-secondary or equivalent experience an asset
Excellent verbal and written communication skills
Direct experience with staff scheduling in a variable work volume environment
Knowledge of 24 x 7 operation, preferably in the transportation industry
Post-secondary or equivalent experience an asset
Trained in Hours of Service and E-log an asset
Skills & Competencies
Strong analytical, communication and judgment skills
Proficient in MS Outlook, Excel, PowerPoint and Word
Ability to work in a fast-paced environment
Ability to multitask and handle projects simultaneously
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
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