Job Description & How to Apply Below
Position Summary
The ‘Operations Supervisor’ role oversees warehouse and transportation operations of a dedicated McDonald’s distributorship with responsibility for planning/scheduling of manpower and equipment of the hourly workforce while nurturing an environment that maximizes employee safety, involvement and morale. Further, this position will administer and monitor daily dispatch while maintaining a master delivery schedule and providing interpretation of the Collective Bargaining Agreement.
Responsibilities
Plan and execute daily manpower requirements for current day and week, keeping overtime to a minimum
Conduct daily shift meetings, communicating appropriate safety and operational messages, taking suggestions and answering questions
Assign daily work duties to drivers and warehouse workers ensuring safety, service and productivity and reliability requirements are met
Manage work flows efficiently, meeting the requirements of our Collective Bargaining Agreement
Maintain Syntellic, Paragon and Xatanet programs (knowledge of these software packages an asset)
Create and maintain production and/or master delivery schedules, including route, restaurant and other pertinent information
Maintain associated employee bids
Maintain statistical information on employees, productivity, reliability, equipment, fuel, mileage, delivery schedules, service etc.
Prepare and upload the daily route trial, adjusting options for greatest opportunity in maximizing safety, service and cost efficiencies
Audit all drivers trip records for legal and process legitimacy
Maintain and audit weekly payroll entries for drivers and/or warehouse workers
Provide training, support and direction to employees to ensure understanding of and adherence to standard operating procedures (SOPs)
Oversee quality control for in-house and en-route product
Conduct near miss, injury and collision investigations, completing corrective actions promptly and communicating resolutions broadly
Communicate across Warehouse, Transportation and Customer Service departments regarding possible issues impacting our customer or team members
Review service providers’ performance to ensure service and quality requirements are met and cost controls are met
Leadership
Perform supervisory functions which include follow up with drivers and/or warehouse workers while holding employees accountable through recognition & discipline
Demonstrate leadership through effective teamwork and demonstrating a positive attitude
Develop and maintain effective working relationships across the company
Participate in training, inspection, investigation and continuous improvement programs
Administration
Collect and record statistical information for reporting purposes
Facility & Equipment
Ensure compliance with industry, company and sanitation standards, including making sure physical plant and transportation equipment is free from hazards and meets legislated requirements
Ensure the operations follow all Safe Food for Canadians Regulations (SFCR), Global Food Safety Initiative (GFSI) and Good Warehouse Practices (GWP)/Good Drivers Practices (GDP) for transport rules and regulations
Other projects or duties as assigned
Qualifications
Bachelor’s degree (or equivalent) in business, engineering, logistics or related field
Ideally shall have three to five years’ experience in high-volume, food service, unionized distribution, or logistics
One to three years of progressively responsible supervisory experience
Strong computer software (i.e., MS Office) skills required
Experience with Routing and Onboard Software, a strong asset
Leadership required
Integrative thinker and excellent problem‑solving skills
Strong work ethic, ability to multi‑task in a high pressure environment
Attention to detail, organization skills
High initiative, self‑motivation
Strong, interactive team player
Excellent time management skills, ability to manage multiple priorities
Ability to produce accurate and timely reports
Excellent communication and presentation skills (verbal and written)
This position must pass a post‑offer background check
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well‑being…
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