Administrative Assistant II

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*** Current Employees:
If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.***##
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* Position Title:

** Administrative Assistant II##
** Job Category:
** University Staff##
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* Employment Type:

** Regular##
** Job Profile:
** Administrative Assistant II##
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* Job Duties:

** Testing Services is seeking a detail-oriented and dependable Coordinator for the Strategic Testing Network (STN), which administers high-stakes exams such as the GRE, Praxis, and TOEFL. This role oversees daily testing operations, ensures strict adherence to test security protocols, monitors test sessions, troubleshoots technical issues, and maintains required proctor certifications (training provided). The coordinator also handles administrative duties such as inventory management, data reporting, and communication with vendors like ETS.

In addition, this position supports other testing programs (including TEAS, CLEP, DANTES, and ACTFL), updates office procedures, assists with staff coverage, and plays a key role in maintaining nationally recognized standards of service and professionalism. The STN Coordinator is a collaborative member of a departmental team committed to providing excellent services with meeting internal and nationally recognized standards of quality.##

** Key

Job Responsibilities:

** Collects, analyzes, and prepares various communication materials from established sources utilizing technology mediums:
* Tracks, records, and reports STN data each month.
* Submits annual report.
* Communicates updates to the Policies, Procedures and Practices manual.
* Updates and prepares documentation for testing operations.

Schedules logistics and secures resources for meetings, conferences, travel, and work unit operations:
* Prepares the center and candidates for testing, including scheduling logistics for test sessions.
* Performs close-of-day administrations, which involves managing resources and logistics for daily test operations.
* Schedules certification training during business hours.

Sends, receives, copies, and distributes communications to the appropriate entities according to established policies and procedures under general supervision:
* Communicates with STN, ETS, and other vendors regarding testing operations.
* Routes technical or testing-related issues to appropriate IT support or vendor representatives.
* Distributes policy changes to office staff.

Serves as a first point of contact for individuals and groups, provides basic organizational information via phone, in person and through other communication mediums, and routes more complex inquiries to the appropriate entities:
* Serves as the primary liaison to ETS and other vendors.
* Communicates changes in policies and procedures to office staff and candidates.
* Promotes and markets STN as needed — this falls under external communication and first-contact responsibilities.

Maintains established methods and organizational systems directed at the maintenance of electronic/physical records related to work operations according to established policies and procedures:
* Retains or destroys documents per policy.
* Maintains test security protocols and records.
* Keeps certification records current.
* Manages test session records, inventory logs, and candidate documentation.##
** Department:
** Testing Services This position will be scheduled Tuesday thru Friday 7:30am-3:30pm##
** Compensation:
** Starting at $16.00 and hour commensurate with experience##
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* Required Qualifications:

*** High School Diploma
* Demonstrated excellent written and oral communication skills
* Strong customer services skills
* Proficient in computer skills.
* Demonstrated ability to follow very specific directions given to us from vendors.
* Demonstrated high level of problem solving and decision making skills.
* Proven ability to apply strong attention to detail and critical thinking to ensure accuracy and effective problem-solving in fast-paced or high-stakes environments.
* Proven ability to work independently and in a team environment
* Demonstrated commitment to building a culture of respect and equal opportunity.##
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* Preferred Qualifications:

*** Associate's Degree
* Demonstrated experience proctoring exams##
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* How to Apply:

** Applicants must submit the following documents using the online application:
* Resume* Cover Letter
* Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise, using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.
* All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process.

Note:

Once you have attached your materials and…