Customer Service Representative
Job in
Oshkosh, Winnebago County, Wisconsin, 54904, USA
Listed on 2026-01-07
Listing for:
The Grounds Guys
Full Time
position Listed on 2026-01-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Title: Customer Service Representative (CSR)
Key Responsibilities
Customer Support & Communication
- Answer incoming phone calls, emails, and online inquiries promptly and professionally.
- Respond to customer questions regarding services, scheduling, billing, and general account information.
- Maintain a friendly, helpful, and solution-oriented approach with all customers.
- Communicate service updates, weather delays, and snow event notifications as needed.
- Coordinate with operations and field supervisors to ensure accurate service delivery.
- Enter and update customer information, service requests, and notes in company software.
- Assist with route changes, special requests, and service follow-ups.
- Support sales efforts by answering service questions and providing basic service information.
- Assist with lead intake and routing to sales or management staff.
- Help with contract renewals, service changes, and add-on services.
- Follow up with customers to ensure satisfaction and retention.
- Assist with invoicing, payment processing, and basic billing inquiries.
- Address customer billing questions and escalate issues when necessary.
- Maintain accurate records of customer interactions and service history.
- Assist with administrative tasks such as filing, data entry, and reporting.
- Log and track customer concerns, complaints, and resolutions.
- Follow up to ensure issues are resolved in a timely and satisfactory manner.
- Support company efforts to maintain high customer satisfaction and retention rates.
- High school diploma or equivalent required.
- Previous customer service experience preferred; landscaping or service-industry experience a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask and remain organized in a fast-paced environment.
- Proficient with computers, email, and basic office software; CRM or scheduling software experience preferred.
- Professional demeanor with a positive, team-oriented attitude.
- Office-based position with frequent interaction with field staff.
- Seasonal workload fluctuations; overtime may be required during peak season or snow events.
- Must be dependable and flexible, especially during weather-related service demands
Position is full time. Forty hours per week. Monday through Friday 8:30 to 5pm with 30 min unpaid lunch.
What We Offer
- Competitive hourly wage based on experience
- Bi-Weekly pay
- A supportive, organized team environment
- 401K
- PTO
- Healthcare clinic membership
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