Finance Analyst- Customer Programs

Finance Analyst - Customer Programs

We’re looking for a detail-oriented and analytical Finance Analyst with a continuous improvement mindset to join our Customer Programs team. In this role, you’ll support key financial, administrative, and customer program processes across the organization. You will manage accruals, deductions, and payments for customer programs, royalties, and broker commissions while ensuring accuracy, compliance, and timely financial reporting. Your work will support forecasting, sales reporting, month‑end close activities and will play a critical role in maintaining strong relationships with our customers and internal partners.

• Manage month‑end processing and procedures for customer programs, royalties, and broker commissions.
• Reconcile deductions and payments, ensuring accuracy against signed customer agreements.
• Calculate accrual reserves and provide required documentation for financial close.
• Investigate discrepancies between customer calculations and Hoffmaster records.
• Create and maintain vendor and customer program agreements; ensure timely signatures and proper documentation.
• Lead customer program calculations, payment processing, audits, and periodic program reviews.
• Provide sales managers with updates on accrual tracking status versus budget and forecast.
• Maintain organized, accurate records for customer programs, royalties, and broker commissions.
• Support Sales Administration and FP&A teams with reporting, forecasting, and other analytical needs.
• Identify opportunities to automate and improve manual processes across customer program workflows.

• Strong analytical skills with the ability to interpret financial data, identify discrepancies, and ensure accurate results.
• Advanced Excel skills, including data analysis and working with complex spreadsheets.
• Excellent written and verbal communication skills with strong attention to detail.
• Ability to work collaboratively in a team environment and support cross‑functional partners.
• Understanding of accrual accounting and the ability to calculate anticipated expenses based on revenue earned.
• Bachelor’s degree in Finance, Accounting or related field preferred.
• Minimum of 2 years of experience in accounting, finance, or a similar analytical role.

Safety – Teamwork – Customer Focus – Ownership – Initiative – Creativity. At Hoffmaster, our core values guide how we work and engage with each other every day. This role demonstrates these values through accurate and compliant financial processes, collaboration with Sales, FP&A, Accounting, and Customer Service, and by proactively identifying improvements and automation opportunities.

Let’s connect! We believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employees’ success—at work, at home, and in life. This includes medical, dental, vision, life and disability insurance; tuition and student‑loan repayment assistance; physical and mental wellness programs; paid vacation and holidays; employee assistance program; and more. Learn more about our benefits at

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Equal Opportunity Employer, including Veterans and Individuals with Disabilities.