Office Manager

Job Summary

We are seeking an organized, proactive, and service-oriented Office Manager to lead our front desk team and support clinic operations at our thriving physical therapy and wellness center. As the Office Manager, you will play a pivotal role in ensuring the smooth flow of patient support, scheduling utilization, and team coordination. You will oversee front desk performance and support billing and administrative processes to create an outstanding experience for both patients and team members.

The ideal candidate is a natural leader with excellent communication skills, thrives in a fast-paced environment, and enjoys building supportive, high-performing teams.

• Patient Support & Billing:
  Ensure accuracy and timeliness of insurance verifications, cost assignment forms, and financial documents.
• Patient Support & Billing:
  Track and manage authorizations for workers’ compensation, VA, and motor vehicle accident cases.
• Patient Support & Billing:
  Review daily schedules for potential issues and coordinate resolutions with patients and the team.
• Patient Support & Billing:
  Address escalated patient concerns with professionalism and timely follow-up.
• Patient Support & Billing:
  Support billing processes in collaboration with vendors and internal staff.
• Front Desk & Team Management:
  Lead and mentor the front desk team, including training, payroll, scheduling, onboarding, coaching, metrics, and performance check-ins.
• Front Desk & Team Management:
  Performance advanced skillset and coverage at all front desk roles.
• Front Desk & Team Management:
  Responsible for schedule utilization and internal patient referrals.
• Front Desk & Team Management:
  Facilitate daily stand-up huddles, weekly front desk meetings, and ongoing initiatives.
• Clinic Operations & Administration:
  Plan and execute clinic events, workshops, and community outreach activities.
• Clinic Operations & Administration:
  Manage office supplies, vendor relationships, invoices, and mail processing.
• Clinic Operations & Administration:
  Ensure compliance with clinic policies and security of patient information.
• Clinic Operations & Administration:
  Coordinate and lead business growth initiatives with leadership and front desk.

• 2+ years of leadership or management experience, preferably in a healthcare or service-oriented setting.
• Strong communication and relationship building skills with a commitment to patient-centered service.
• Ability to lead, coach, and motivate a team in a collaborative environment.
• Highly organized with excellent time management and multitasking abilities.
• Familiar with EMR/scheduling software and comfortable with technology.
• Strong problem-solving skills and attention to detail.
• Supportive of holistic health, wellness, and a positive team culture.

• IRA matching
• Short Term Disability
• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• Competitive salary
• 5 Day work schedule
• Great work-life balance
• Ongoing training
• Paid time off
• Retirement investment match
• Short term disability
• Employee discount on supplies and services

Pay Range: $50,000-$55,000 salary