Supervisor, Patient Access

Operational Strategist in Healthcare Access | Driving Efficiency, Accuracy, & Patient-Centered Results | People-First Leader

Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States.

Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.

• Based on operational hours (24/7), has 24 hour accountability at assigned sites, oversees and manages daily operations, delegates responsibilities to appropriate staff, and maintains adequate staffing levels.
• In collaboration with the manager or director, sets short and long-term goals based on established priorities of the department and facility objectives.
• Collaborates with interdisciplinary management, Patient Access Services (PAS) Quality and Training, Information Systems (IS), Business Office, and other leadership to standardize policies, work standards and processes. Considers needs of finance, government agencies, business operations, marketing, and site strategic initiatives.
• Resolves issues or inaccuracies involving hospital business office billing.
• Participates in multidisciplinary teams for process improvement. Utilizes performance improvement techniques and quality/quantity standards to analyze processes in order to streamline workflow design operations and improve quality and service.
• Surveys satisfaction of physicians, office staff, patients and patient families. Follows up on problems/issues to maximize customer satisfaction and quality. Recognizes situations or signs of patient, physician or visitor discontent that may evolve into possible public relations and/or risk management issues and acts proactively.
• Responsible for monitoring departmental cost performance and productivity, and maintaining operations within budget. Provides justification for variances and volume impact to manager or director. Responsible for developing and maintaining processes to improve revenue cycle performance.
• Coordinates PAS staff training and other appropriate user training for all updates and enhancements to PAS software.
• Maintains current knowledge and understanding of government rules and regulations (i.e. privacy, confidentiality and consent issues), advising staff on specific issues or changes as they occur.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

• Strong Revenue Cycle Management and Insurance Verification skills
• Proficient in Supervisory Skills, including team management and coordination
• Experience with Medical Terminology and understanding of healthcare processes
• Exceptional Communication skills for interacting with team members, patients, and stakeholders
• Knowledge of healthcare regulations and ability to ensure compliance
• Proven ability to thrive in an on-site healthcare environment
• Relevant certifications or a degree in healthcare management, business administration, or related field is a plus

Mid‑Senior level

Full‑time

Health Care Provider

Hospitals and Health Care