Front Office Night Auditor

JOB DESCRIPTION

JOB TITLE:

FRONT OFFICE NIGHT AUDITOR USUAL TIME OF

WORK SHIFT:

Varies with facility needs. Full-time or part time positions, variable hours per week.

BREAKS:
Two breaks, and one ½ hour lunch, depending on shift.

OVERTIME:
As necessary MACHINES USED:
Office machines, tools, and equipment, i.e. desktop or laptop computer, fax, copier, printer, shredder, credit card reader, company vehicle (automatic transmission equipped).TOOLS USED:
General clerical office tools and equipment, cell phone, calculator, etc.

ASSISTIVE DEVICES:
Wheeled pushcarts, luggage carts, dollies, raingear, etc.

SAFETY CLOTHING/EQUIPMENT:
Company uniform only, consisting of dress or casual shirt, pants SKILLS & ABILITIES

REQUIRED:

Speak, read, write, and understand the primary language(s) used in the workplace. Previous experience in staff management;
Bilingual a plus.

DESCRIPTION OF WORKPLACE/WORKSTATION:

The work takes place at a variety of office locations within a hotel facility. The surfaces at the office locations are level, carpeted, tiled, or have wood flooring. All of the work locations are well-lit and temperature controlled. The Front Office Night Auditor may be exposed for limited periods of time to various weather conditions when ambulating from parking lot to office areas, building to building or other outdoor areas.

The position may require the operation of a motor vehicle, as assigned.

DESCRIPTION OF JOB TASKS/

PURPOSE:

The Front Office Night Auditor performs a variety of services for guests. Primarily, he/she registers arriving guests, assigns rooms, and checks guests out at the end of their stay. The Front Office Night Auditor also keep records of room assignments and other registration information in a computer database. When guests check out, the Front Office Night Auditor prepares and explains the charges, as well as processes payments.

He/She represents the establishment, and attitude and behavior greatly influence the public’s impression of the establishment. When answering questions about services, check out times, the local community, or other matters of public interest, the Front Office Night Auditor must be courteous and helpful. Should guests report problems with their rooms, the Associate contacts members of the housekeeping or maintenance staff in order to correct them.

When necessary, the Associate will deliver basic necessities (i.e., toiletries) to guests if no other staff member is available. The Front Office Night Auditor is responsible for performing most major managerial decisions. (With proper authorization.) Depending on the property, additional supervisory responsibilities may include:
Front Office Operations, Information and Services; basic bookkeeping;
Advance Reservation Agent; cashier; and telephone multiline operation.

Major

Job Functions:

1. The Front Office Night Auditor closes out daily shift, and completes the day’s necessary documentation. Opens the next day’s shift including any documentation preparation. Provides the highest quality of service to the customers at all times.
2. Greet customers immediately with a friendly and sincere welcome.
3. Utilize guest's names in interactions whenever possible.
4. Promptly respond to all guest-related concerns including but not limited to complaints and special requests.
5. Have a thorough knowledge of emergency and security procedures.
6. Know how to clean guestrooms to standards.
7. Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom.
8. Know how to operate all laundry equipment.
9. Keep maintenance personnel informed of all maintenance needs.
10. Proper uniform attire must be worn at all times in accordance with the Company and your hotel's brand standards.
11.…