Senior Automation Support Developer

Overview

Oshkosh Corporation is expanding its Intelligent Automation (IA) capability with a support-focused developer who will keep UiPath and Microsoft Power Platform automations healthy, secure, and continuously improving. You will be the first line of technical support for production automations (UiPath RPA, IXP Agent Builder and more, Power Automate flows, Power Apps, and supporting integrations), owning incident response, triage, root-cause analysis, and reliability engineering.

You’ll partner with business and IT stakeholders to meet SLAs, ensure compliance (e.g., SOC controls, credential management, DLP), and deliver small enhancements that increase stability, performance, and business value.

Work location This position follows Oshkosh Corporation’s hybrid work model, with three days in-office and two days remote each week. The preferred location is our Global Headquarters in Oshkosh, WI, with relocation assistance available for non-local candidates. We are also open to candidates based in the following U.S. office locations:

• Frederick, MD
• McConnellsburg, PA
• Hagerstown, MD

What You’ll Do

• Production Support & Reliability (Primary):
  Monitor, triage, and resolve production issues across UiPath and Power Platform (Power Automate, Power Apps, Dataverse) within defined SLAs.
• Own incident response end-to-end: impact assessment, stakeholder communications, workarounds, permanent fixes, and post-incident reviews.
• Analyze run history, logs, and telemetry to reduce false positives and eliminate repeat incidents (problem management).
• Create and maintain runbooks, SOPs, and knowledge articles for Level 1/Level 2 support.
• Implement automated health checks, alerts, and self-healing patterns where practical.

• Platform Administration & Governance:
  Administer UiPath Orchestrator (scheduling, assets/queues, robot runtime capacity) and Power Platform environments (security roles, DLP policies, solution layering).
• Enforce governance for connectors, credentials/secrets, environment strategy, and least-privilege access.
• Support license management, environment provisioning, and platform updates in partnership with IT.

• Change, Release & ALM:
  Use Azure Dev Ops/Git for source control, CI/CD, and release management for both UiPath and Power Platform solutions; follow ITIL-aligned change management and prepare deployment plans/backout procedures; validate releases via smoke tests.
• Maintain configuration-as-code where feasible and champion consistent versioning and tagging.

• Enhancements & Continuous Improvement:
  Deliver small enhancements (bug fixes, performance tuning, minor feature requests) prioritized by impact and risk; identify opportunities to simplify workflows and increase reuse; contribute to a shared library of components.

• Compliance, Security & Audit:
  Ensure automations adhere to SOC controls, credential vaulting, logging/auditability, and data protection practices; partner with Internal Audit, Cybersecurity, and IT to support evidence collection, access reviews, and control testing.

• Stakeholder
  
  Experience:
  
  Provide clear, timely updates during incidents and planned maintenance; support business UAT for hotfixes and minor releases; train citizen developers and promote reliability and safe reuse.

• Minimum 4+ years in RPA/automation or application support, with hands-on experience with UiPath and Microsoft Power Platform (Power Automate, Power Apps, Dataverse).
• Proficiency with UiPath Orchestrator (queues/assets, logs);
  Power Platform Admin Center, environment security, and DLP policies.
• Experience with ITIL processes (incident, problem, change) and an ITSM tool (e.g., Service Now, Jira Service Management).
• Working knowledge of ALM:
  Git/Azure Dev Ops repos, pipelines, solution packaging (managed/unmanaged), and release gates.
• Strong troubleshooting of APIs/integrations (REST/SOAP), data (SQL/Dataverse), and authentication (AAD, OAuth).
• Clear written and verbal communication with a customer-service mindset.

• Certifications (one or more preferred):
  UiPath (RPA Developer Associate/Professional, Orchestrator or Solution Architect);
  Microsoft Power Platform Developer Associate (PL-400) or equivalent;
  Power…