ServiceNow Developer​/Architect

Lead IT Recruiter at Software Guidance & Assistance

Software Guidance & Assistance, Inc., (SGA), is searching for a Service Now Developer/Architect for a direct hire opportunity with one of our premier clients located in Oshkosh, WI or McConnellsburg, PA or Hagerstown, MD. Hybrid role.

As a Service Now Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our Service Now platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

• Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the client's leadership traits.
• Lead the design, development, and implementation of Service Now solutions tailored to business requirements.
• Drive platform enhancements through Service Now upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of Service Now modules like ITAM, ITOM to drive best practices and efficiencies.
• Provide prompt and effective support for day-to-day platform operations, addressing incidents, root cause analysis, and long‑term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on‑time, within‑budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and work streams within the ecosystem to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and APIs standards.
• Partner with cross‑functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of Service Now development or implementation experience.
• ITIL, COBIT, financial planning, budgeting, business acumen.
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking.

• Bachelor's degree in Computer Science, Information Technology or related field.
• 7+ years of experience managing enterprise IT platforms, including Service Now and/or integration platforms like Boomi.
• Proven experience leading Service Now Implementations and custom development.
• Knowledge of ITIL, Dev Ops, and Agile Methodologies.
• Experience in AI/ML driven automation and self‑service solutions.

SGA is a technology and resource solutions provider driven to stand out. We are a women‑owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.

Be yourself, love what you do and find your passion d us at

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company EEO page to request an accommodation or assistance regarding our policy.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time.

Job function:
Other.

Industries: IT Services and IT Consulting.