Sr. Automation Support Developer

Position: Sr. Intelligent Automation Support Developer

Softworld, a Kelly Company provided pay range

This range is provided by Softworld, a Kelly Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$91,000.00/yr - $/yr

Job Location

Oshkosh, WI 54902

Onsite Requirements

• Hands‑on experience using both UiPath and Power Apps, ideally someone who has worked in environments where both platforms are used together or within the same automation ecosystem.
• Certifications:
  
  PL500/PL400/PL600

Job Description Production Support & Reliability (Primary)

• Monitor, triage, and resolve production issues across UiPath and Power Platform (Power Automate, Power Apps, Dataverse) within defined SLAs.
• Own incident response end‑to‑end: impact assessment, stakeholder communications, workarounds, permanent fixes, and post‑incident reviews.
• Analyze run history, logs, and telemetry to reduce false positives and eliminate repeat incidents (problem management).
• Create and maintain runbooks, SOPs, and knowledge articles for Level 1/Level 2 support.
• Implement automated health checks, alerts, and self‑healing patterns where practical.

Platform Administration & Governance

• Administer UiPath Orchestrator (scheduling, assets/queues, robot runtime capacity) and Power Platform environments (security roles, DLP policies, solution layering).
• Enforce governance for connectors, credentials/secrets, environment strategy, and least‑privilege access.
• Support license management, environment provisioning, and platform updates in partnership with IT.

Change, Release & ALM

• Use Azure Dev Ops/Git (or equivalent) for source control, CI/CD, and release management for both UiPath and Power Platform solutions (managed solutions, solution export/import).
• Follow ITIL‑aligned change management; prepare deployment plans and backout procedures; validate releases via smoke tests.
• Maintain configuration‑as‑code where feasible and champion consistent versioning and tagging.

Enhancements & Continuous Improvement

• Deliver small enhancements (bug fixes, performance tuning, minor feature requests) prioritized by impact and risk.
• Identify opportunities to simplify workflows, standardize activities, and increase reuse across automations.
• Contribute to a shared library of components (UiPath custom activities, Power Automate templates, Power Fx patterns).

Compliance, Security & Audit

• Ensure automations adhere to SOC controls, credential vaulting, logging/auditability, and data protection practices (e.g., Power Platform DLP).
• Partner with Internal Audit, Cybersecurity, and IT to support evidence collection, access reviews, and periodic control testing.

Stakeholder Experience

• Provide clear, timely updates during incidents and planned maintenance; support business UAT for hotfixes and minor releases.
• Train citizen makers and business users on best practices; promote a culture of reliability and safe reuse.

Minimum Qualifications

• 4+ years in RPA/automation or application support, including hands‑on experience with UiPath and Microsoft Power Platform (Power Automate, Power Apps, Dataverse).
• Proficiency with UiPath Orchestrator, queues/assets, logs;
  Power Platform Admin Center, environment security, and DLP policies.
• Experience with ITIL processes (incident, problem, change) and an ITSM tool (e.g., Service Now, Jira Service Management).
• Working knowledge of ALM:
  Git/Azure Dev Ops repos, pipelines, solution packaging (managed/unmanaged), and release gates.
• Strong troubleshooting of APIs/integrations (REST/SOAP), data (SQL/Dataverse), and authentication (AAD, OAuth).
• Clear written and verbal communication with a customer‑service mindset.

Certifications

• UiPath: RPA Developer Associate/Professional, Orchestrator or Solution Architect certifications.
• Microsoft:
  Power Platform Developer Associate (PL‑400) or equivalent;
  Power Platform Solution Architect (PL‑600) is a plus.

Preferred Qualifications

• Background in manufacturing and familiarity with shop‑floor processes, quality/maintenance workflows, supply chain, and ERP/MES/PLM systems is a strong plus.
• Familiarity with Microsoft Power Platform CoE Starter Kit and Center of Excellence best practices.
• Performance tuning for UiPath robots and Power…