Senior Intelligence Automation Support Developer

Are you looking to work for a company that provides an innovative work environment and your voice is heard?

We are looking for a Sr. Intelligent Automation Support Developer to work in Oshkosh, Wisconsin. This is a direct hire opportunity role with our client. Based on the ITAR requirements, this role will require the candidate to be a US Citizen.

Our client is expanding its Intelligent Automation (IA) capability with a support‑focused developer who will keep our UiPath and Microsoft Power Platform automations healthy, secure, and continuously improving. You will be the first line of technical support for production automations (UiPath RPA, IXP Agent Builder and more, Power Automate flows, Power Apps, and supporting integrations), owning incident response, triage, root‑cause analysis, and reliability engineering.

You’ll partner with business and IT stakeholders to meet SLAs, ensure compliance (SOC controls, credential management, DLP), and deliver small enhancements that increase stability, performance, and business value.

This position follows Client Corporation’s hybrid work model, with three days in‑office and two days remote each week.

The preferred location for this role is our Global Headquarters in Oshkosh, WI, with relocation assistance available for candidates who are not local.

However, we are also open to candidates based out of the following U.S. office locations:

• Frederick, MD
• McConnellsburg, PA
• Hagerstown, MD

• Production Support & Reliability (Primary)
• Monitor, triage, and resolve production issues across UiPath and Power Platform (Power Automate, Power Apps, Dataverse) within defined SLAs.
• Own incident response end‑to‑end: impact assessment, stakeholder communications, workarounds, permanent fixes, and post‑incident reviews.
• Analyze run history, logs, and telemetry to reduce false positives and eliminate repeat incidents (problem management).
• Create and maintain runbooks, standard operating procedures (SOPs), and knowledge articles for Level 1/Level 2 support.
• Implement automated health checks, alerts, and self‑healing patterns where practical.
• Platform Administration & Governance
• Administer UiPath Orchestrator (scheduling, assets/queues, robot runtime capacity) and Power Platform environments (security roles, DLP policies, solution layering).
• Enforce governance for connectors, credentials/secrets, environment strategy, and least‑privilege access.
• Support license management, environment provisioning, and platform updates in partnership with IT.
• Change, Release & ALM
• Use Azure Dev Ops/Git (or equivalent) for source control, CI/CD, and release management for both UiPath and Power Platform solutions (managed solutions, solution export/import).
• Follow ITIL‑aligned change management; prepare deployment plans and backout procedures; validate releases via smoke tests.
• Maintain configuration‑as‑code where feasible and champion consistent versioning and tagging.
• Enhancements & Continuous Improvement
• Deliver small enhancements (bug fixes, performance tuning, minor feature requests) prioritized by impact and risk.
• Identify opportunities to simplify workflows, standardize activities, and increase reuse across automations.
• Contribute to a shared library of components (UiPath custom activities, Power Automate templates, Power Fx patterns).
• Compliance, Security & Audit
• Ensure automations adhere to SOC controls, credential vaulting, logging/auditability, and data protection practices (e.g., Power Platform DLP).
• Partner with Internal Audit, Cybersecurity, and IT to support evidence collection, access reviews, and periodic control testing.
• Stakeholder Experience
• Provide clear, timely updates during incidents and planned maintenance; support business UAT for hotfixes and minor releases.
• Train citizen makers and business users on best practices; promote a culture of reliability and safe reuse.

• 4+ years in RPA/automation or application support, including hands‑on experience with UiPath and Microsoft Power Platform (Power Automate, Power Apps, Dataverse).
• Proficiency with UiPath Orchestrator, queues/assets, logs;
  Power Platform Admin Center, environment security, and DLP policies.
• E…