Service Developer Digital Technology Architect

Service Developer Digital Technology Architect

5 days ago Be among the first 25 applicants

Are you looking to work for a company that provides an innovative work environment, and your voice is heard? We are looking for a Service Now Developer to work in Oshkosh, Wisconsin. This is a direct hire opportunity and will require the Developer to be located in either Oshkosh, Wisconsin;
Frederick, Maryland;
McConnellsburg, Pennsylvania; or Hagerstown, Maryland. This hybrid role requires the Developer to be onsite 3 days a week.

As a Service Now Lead Developer, you will serve as a technical leader within our Digital Technology team, responsible for the architecture and development of solutions and optimization of our Service Now platform. You will collaborate closely with business stakeholders and technical teams to design and deliver scalable, secure, and efficient solutions aligned with enterprise strategies and business goals.

Additional responsibilities include driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the leadership traits.

• Lead the design, development, and implementation of Service Now solutions tailored to business requirements.
• Drive platform enhancements through Service Now upgrades and new feature implementations, including participation in semi-annual upgrades.
• Advanced knowledge of Service Now modules like ITAM, ITOM to drive best practices and efficiencies.
• Provide prompt and effective support for day‑to‑day platform operations, addressing incidents, root cause analysis, and long‑term resolution.
• Collaborate with stakeholders to analyze requirements, propose solutions, and translate business needs into technical deliverables.
• Advanced experience with SDLC or Agile methodologies, ensuring on‑time, within‑budget delivery.
• Document architectural designs, data flows, code, and configurations to maintain traceability and platform integrity.
• Partner with ITOM, ITAM, and CMDB experts to enhance discovery, automation, and asset management capabilities.
• Ensure platform performance, data quality, and compliance with security standards.
• Lead special projects and work streams within the ecosystem to drive business process optimization and ROI.
• Consult with business partners on best practices integrating across systems through REST, SOAP, JSON, and API standards.
• Partner with cross‑functional stakeholders and business leads to educate, present, and showcase design impacts and innovation.
• Function as an agent for change in the process optimization and strategic planning for technology and business innovation.

• Five (5) or more years of Service Now development or implementation experience with ITIL, COBIT, financial planning, budgeting, business acumen.
• Written and verbal communication, customer service, stakeholder alignment, relationship building, problem solving, critical thinking, leadership, coaching, delegation, design thinking.

• Bachelor’s degree in Computer Science, Information Technology or related field; 7+ years of experience managing enterprise IT platforms, including Service Now and/or integration platforms like Boomi.
• Proven experience leading Service Now implementations and custom development.
• Knowledge of ITIL, Dev Ops, and Agile methodologies.
• Experience in AI/ML driven automation and self‑service solutions.

• Mid‑Senior level

• Full‑time

• Engineering and Information Technology

• IT Services and IT Consulting, Software Development, and Financial Services