Customer Planning & Service Manager Sr

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods.

We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit  I Linked In I Glassdoor I Facebook I You Tube

The Senior Manager of Customer Planning & Service is accountable for an integrated Supply Chain team focused on service, inventory, and other critical business initiatives, and may include oversight of Supply Planning, Scheduling, Demand Planning, Material Planning, Supply Chain Analyst, and/or Customer Service team members. This position is accountable for identifying and implementing processes that balance demand, plant capacity, and optimally replenish inventory while ensuring key service metrics are achieved.

This role is also expected to establish and maintain an engaged team culture of high performance, quality, and continuous improvement.

• Partner with Customer Planning & Service (CP&S) Director in strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives
• Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory
• Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence
• Provide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset base
• Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customers
• Build organizational capability through recruitment, development, and retention of top talent.
• Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plans
• Serve as a strong partner with Operations, and maintain understanding of Customer Service processes and expectations
• Act as backup for the CP&S Director as needed

• Ability to communicate effectively and positively influence directly and indirectly
• Results orientation that delivers on key business objectives, high accountability and resiliency
• Strong leadership within a dynamic, combined SC & CS team
• Critical thinking that enables innovative solutions/continuous improvement and learning
• Growth mindset that embraces challenges and acts as a positive agent of change
• Effective knowledge of products, systems, and manufacturing processes

• Bachelor’s degree in Business, Supply Chain, or related field
• 7-10 years experience in operations, customer service, planning, or related leadership roles
• Preferred APICS – CPIM certification
• A sound…