Store Manager in Training - Oshkosh

Dollar Loan Center

Job Description

Job Title: Store Manager in Training

Department: Operations

Reports to: Regional Operations Manager

FLSA Status:
Exempt

Position Summary: **We are expanding! We are excited to open Dollar Loan Center stores throughout Wisconsin! We currently have stores that are opening in Fond du Lac and Appleton
-with many more cities to come!**

This position involves training to oversee the day-to-day operations of the assigned store. It is the Store Manager's responsibility to ensure that the store operates smoothly, that excellent service is provided to all customers and all transactions and reports are completed with 100% accuracy. Proactively seek and explore all avenues for store growth while following company guidelines. The Store Manager must ensure that the overall store performance consistently meets company expectations.

The store Manager works closely with their staff and customers and maintains clear communication between store staff and the Regional Manager.

Why YOU should work here! For starters, our first Core Value is fun! Dollar Loan Center rewards its employees who work hard are dependable and do a great job. We have fun contests, offer great benefits, closed on Sunday's, opportunities to work with different people, we love to train, and are always looking to utilize their talented staff strengths by looking to promote from within!

We enjoy helping the community and being a safe place where we can help our customers who are in a pinch!

WAIT...there's more! We also offer the following:

• Opportunity for growth and advancement
• Paid Time Off
• Closed major holidays
• PTO accrual starts on first paycheck
• Fun giveaways for employees (concert or event tickets)
• Performance based contests
• 401(k) Plan
• Healthcare Plans including dental and vision
• Life Insurance
• Steady hours
• We love to recognize our hard workers!!
• Sundays Off

Essential Duties and Responsibilities:

Managerial Responsibilities:

• Responsible for proactively managing the efficient day-to-day operations and overall performance of assigned store.
• Meet store collection expectations.
• Train store staff to ensure all assigned duties are being completed as specified and in a timely manner. Take responsibility for the employee's activities and results.
• Ensure all bank transactions are correct. Follow regional/national guidelines on making bank transactions.
• Complete and submit Check Request Forms.
• Train to ensure the assigned store is appropriately equipped with office supplies and marketing supplies.
• Train to Handle/resolve problems that have elevated beyond store staff.
• Ensure employee logins/logouts to automated payroll system provide an accurate account of hours worked.
• Understand and proactively manage financials for assigned store.
• Ensure helpdesk tickets are submitted in a timely manner for assigned store.

Customer Service Responsibilities:

• Present a friendly and enthusiastic environment to every person who contacts Dollar Loan Center either by phone or in person, promptly responding to all customer needs.
• Greet all prospects and customers by smiling, standing up, and asking how we may help them.
• Explain the features and benefits of Dollar Loan Center's programs versus the programs of other loan companies. Provide responses to prospects and customers' questions that are consistent with Dollar Loan Center's expectations.
• Check the loans pending queue for unprocessed applications at least every 15 minutes.
• Consistently use professional, non-offensive language when interacting with customers and co-workers.
• Consistently ask for customer service reviews.

Loan Analysis:

• Analyze each loan application for complete and accurate data and clarify any questionable information with the prospect before processing the loan.
• Verify information and process loan application within 15 minutes of receipt of customer's information.
• Understand and follow underwriting guidelines. Include appropriate people in decision-making.
• Provide thorough and effective contract explanation on every loan.

Sales:

• Look for ways to approve rather than deny applicants.
• Remind customers of credit limit in person or over the phone and present options for credit limit increases.
• Understand and be able to clearly explain the DLC Advantage.
• Consistently ask for referral business.
• Place marketing calls to customers on the daily basis.
• Ensure that customers with a "Requested Loan Amount" follow up are contacted within minutes and inform of outcome.

Collections:

• Make timely, consistent and effective collection calls on all past-due accounts. Calls are on a professional and courteous level.
• Know and follow all applicable Dollar Loan Center collection guidelines.
• On every collection call, enter clear, concise collection notes, including correct promise dates, into the system.
• Train to review delinquent accounts and make decision when to submit accounts to Regional Manager for charge-off.
• Train to maintain at least minimum Dollar Loan Center standard for collection percentage.

Technical Skills:

• Complete opening and closing…