Student Success Program – Graduate Assistant

Student Success Program – Graduate Assistant

JOB TITLE: Student Success Program Graduate Assistant

JOB SUMMARY: The Student Success Program Graduate Assistant (GA) of William Penn University is responsible for helping students achieve their academic goals. The GA provides personal and individualized guidance by scheduling and conducting one-on-one meetings with students on academic probation and at-risk students entered into the program by Administration, advisors or coaches. The GA is the point of contact for the Academic Skill Center Tutors and will maintain the functionality of the ASC.

REPORTS TO
:
Director/Asst Director of the Student Success Program

DEPARTMENT
:
Retention

QUALIFICATIONS
:

• A. Education
  • Currently pursuing MBL or MSM required
• B. Experience
  • Experience working with students, faculty, staff, and employers; as well as experience working with activities and special events preferred.
• C. Abilities
  • Office management/coordination abilities;
  • Genuine interest in serving students;
  • Ability to handle highly confidential matters and materials with discretion;
  • Ability to work independently and collaboratively in completing assigned tasks and meeting deadlines;
  • Independent decision making, ability to exercise good judgment, accuracy, flexibility and well developed critical thinking skills;
  • Ability to work in an environment of shifting priorities, frequent interruptions, hectic pace, high level of interaction with students, staff and/or the public
  • Working knowledge of computer software programs which may include Microsoft Office programs, learning-management programs, or other institutional software;
  • Excellent written and oral communication skills;
  • Strong data collection, analysis, and report writing skills;
  • Excellent customer service skills including phone and in-person reception etiquette.
  • Proficiency with office copy machine.
  • Is an effective team player.

RESPONSIBILITIES
:

• Perform the duties of an Academic Coach with a focus on International Students
• Point of Contact for ASC tutors
• Conduct one-on-one meetings with students on Academic Probation and Academic Warning
• Determine through discussion any problems or issues program students may have that could hinder or prevent their academic success
• Give encouragement and/or direction to help students toward personal and academic success
• Monitor students’ grades in their academic classes
• Monitor students’ weekly class attendance
• Make appropriate referrals (counseling, Financial Aid, advisors, coaches, etc.) to students as needed
• Coordinate with instructors and coaches to determine and supply students’ academic needs
• Maintain files, reports, statistics, and documents relating to the program
• Collect and compile data to create semester/annual reports on the use, performance, and direction of program as indicated by the Director of the Student Success Program
• Coordinate with appropriate agencies to ensure proper equipment and software maintenance
• Act as point of contact for students identified as at-risk and/or students who are identified as needing academic follow up by faculty
• Assists Director in the oversight of the Academic Skill Center
• Performs duties of an academic tutor as needed
• Perform other duties as assigned by the Director of the Student Success Program and Dean of Students

Send cover letter, resume, and references to:

William Penn University is an equal opportunity provider and employer.