Registration Specialist; Float

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At Mahaska Health the Registration Specialist is responsible for patient registration, including patient interviews, updating information in hospital/clinic computer, obtaining consent, and ensuring information accuracy. Registration will handle routine patient inquiries and will work closely with all MHP departments and provider offices.

• Interview patients in person or by phone to obtain all required information for hospital/clinic records and billing systems.
• Register or pre‑register all scheduled patients for inpatient admissions, outpatient services, and clinic visits according to department policies and procedures.
• Maintain all admission accuracy system errors and warnings by the end of the shift, including running insurance eligibility for all appropriate admissions.
• Scan documents into general scanning software.
• Maintain regular and reliable attendance.
• Check all outpatient orders for accuracy and give to OP Orders Coordinator before checking inpatient. Also, make a copy of the order for the OP Order Coordinator if the provider is not in the EMR system.
• Maintain accuracy in the completion of admissions and complete admission corrections in a timely manner.
• Collect patients’ demographics and necessary signatures.
• Issue required information to patient and/or responsible party per MHP policies.
• Verify insurance coverage and ensure that the appropriate persons are notified if pre‑certification is not completed.
• Determine upfront payment or co‑payment based on information provided by insurance coverage or the Financial Counselor.
• Request payment from patient and/or family member following the scripting for collections.
• Log payment, produce receipt, and prepare recap sheet.
• Maintain accurate petty cash balances daily.
• Perform clerical functions as needed, including answering phones, taking messages, filing, faxing, scanning, etc.
• Assist patients with questions regarding hospital/clinic bills, including taking payments at any registration location.
• Perform physical demands of the job as required.

• High school diploma, GED, or equivalent.
• Proof of having completed Mandatory Reporter course at the time of hire or within 6 months of start date.
• PC proficiency and experience with IP and OP hospital insurance claims filing and reimbursement principles desired.
• Ability to use and operate office equipment.

Seniority level:
Entry level.

Employment type:

Full‑time.

Job function:
Administrative.

Industries:
Hospitals and Health Care.

Job located in Oskaloosa, IA.