CX Manager ZARA Oostende

This job is with Inditex, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

WE ARE LOOKING FOR YOU AS CUSTOMER EXPERIENCE MANAGER (M/F/X)
IN OUR  ZARA STORE IN Oostende

MORE THAN FASHION – What you can look forward to
Competitive salary:  Attractive remuneration package, including holiday and Christmas bonuses.
Staff discount:  Enjoy 25% off the latest trends across all our brands.
Benefits @ work:  Access exclusive discounts on a wide range of products and services.
Meal vouchers worth 8 euros per day.
Language support:  Take advantage of our offers, including a  The Language Hub  subscription.
Growth and development:  Internal promotion programs, e-learning, and continuous training to support your career.
Social initiatives:  Join projects that create a positive impact in your community.
Internal connectivity:  Stay connected via our  INET app  and collaborate globally.
Inclusive teams:  Diversity is our strength, everyone is welcome at Inditex.

HOW WE IMAGINE YOU – What sets you apart
As a  Customer Experience Deputy Manager , you assist the Customer Experience Manager in all actions related to the in-store customer journey.
You understand customer needs, drive your team with energy, and ensure an exceptional service level throughout the store.
You combine leadership, commercial focus, and strong communication skills with a genuine passion for fashion and people.

DO SOMETHING AMAZING EVERY DAY – What you will do every day
Customer Experience
Support the Customer Experience Manager in developing the in-store experience and service at every touchpoint.
Understand customer profiles and adapt the team’s energy to deliver outstanding service.
Ensure that all interactions meet company standards for excellence.
Train the store team in  Welcome, Approach  and  Mix & Match  techniques.
Monitor KPIs and plan actions to continuously improve customer satisfaction.
Guarantee a warm and personalized customer experience.
People
Manage, coach, and develop the CX team alongside the CX Manager.
Train staff on sales techniques, loyalty building, and service excellence.
Promote a strong company culture focused on sustainability and diversity & inclusion.
Lead by example and inspire through action and attitude.
Identify talents and create development opportunities.
Product
Maintain strong product knowledge and ensure the team masters  Mix & Match  strategies.
Guarantee the team understands key product details (references, colors, fits, fabrics).
Supervise  iPods, Click & Collect, E-ticket  and other systems to achieve performance goals.
Understand special product needs and organize the team to meet customer expectations.
Processes
Manage and organize the team according to store objectives and CX guidelines.
Analyze customer flow, peak hours, and events to optimize performance.
Implement strategies to improve assisted selling and fitting room efficiency.
Manage queues and optimize team deployment to reduce waiting times.
Oversee cash desks and payment areas to ensure the best customer experience.

AT INDITEX, WE LOVE YOU FOR WHO YOU ARE!
Our teams are made up of diverse backgrounds, cultures, and experiences.
We’re proud to create an inclusive environment where everyone can thrive.
At Inditex, you’ll find more than a job.

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