Senior Advocate Street Outreach

Senior Advocate

Full-Time 37.5 hours per week / 52 weeks per year

Pay Rate: $19.18 to $24.94

Monday: 10:00am to 6:00pm

Tuesday: 10:00am to 6:00pm

Wednesday: 1:00pm to 9:00pm

Thursday: 1:00pm to 9:00pm

Friday: 10:00am to 6:00pm

The Senior Advocate serves as the frontline professional responsible for identifying, engaging, supporting, and advocating for runaway, homeless, trafficked, and at-risk youth through street outreach, crisis response, case management, prevention education, family support, and service coordination. The position works collaboratively with youth, families, community partners, and internal OCO programs to increase safety, access to shelter and services, housing stability, self-sufficiency, and permanent supportive connections.

JOB SUMMARY:

Provides direct services to people of all ages, according to OCO Universal Service Delivery methods in diverse locations, including OCO offices, other agency offices, program sites, public places and the homes of consumers. Independently provides early intervention, prevention, and care management services to an assigned population and oversees project functions as assigned. Carries out duties in accordance with Agency and Program policies and procedures.

Responsible for organizing and arranging outreach activities to the community and targeted populations. Works as part of a team to provide a variety of outreach services throughout the county including street outreach and drop-in center activities.

JOB DUTIES AND RESPONSIBILITIES:

• Assures the provision of continuous, comprehensive, non-judgmental, consumer-centered services that are strengths-based, develop assets, and are mobile throughout the community.
• Provides prevention, initial contact, intake, ongoing crisis intervention, supportive counseling, advocacy, and solution-focused decision-making services for high-impact target populations.
• Manages case files for up to 50 individuals who are homeless/unhoused, have substance use disorder, are at greater risk for exploitation, and/or are experiencing mental illness; provides comprehensive stabilization services and supports the provision and attainment of curbside services.
• Participates in the delivery of services as part of a team working alternative hours to reach the most disenfranchised and disconnected populations.
• Collaborates with service providers to engage consumers, assess needs, provide topical information, and connect consumers to services that meet identified needs.
• Develops and maintains assessments, individualized service plans, and service coordination activities for children, youth, and families.
• Advocates on behalf of consumers with community providers and provides accompaniment services as needed.
• Mobilizes consumers to connect with positive community activities, including Drop-in Centers.
• Provides transportation or support participants in arranging transportation as needed
• Follows up on referrals to ensure clients' needs have been appropriately met.
• Creates and maintains plans for outreach activities and topical information for dissemination.
• Develops and maintains positive community relationships, service linkages, and partnerships; collaborates with community groups and agencies and engages in public relations activities to promote program outreach services and activities.
• Maintains accurate, up-to-date records of all contacts, collects statistical data, and completes data entry.
• Completes all required electronic records, case notes, statistical reports, program documentation, and documentation for billable services.
• Enters required information into HMIS, RHY-HMIS, and other agency-approved data systems.
• Adheres to all applicable local, state, federal, and agency regulations, policies, and procedures.
• Provides daily rotating coverage of initial contacts, intakes, and the crisis hotline as assigned, and provides on-call crisis intervention and drop-in coverage on a rotating basis as scheduled.
• Attends training, staff meetings, conferences, and seminars as assigned.
• Serves as a representative on internal and/or external committees or at meetings.
• Manages the maintenance, inventory control, and cleaning of program vehicles & program supplies.
• Assists with updates to and maintenance of program policies and procedures
• Assumes other program-related tasks as required.

JOB REQUIREMENTS:

• Must be able to establish and maintain effective professional relationships with youth, families, community agencies, and stakeholders.
• Must be understanding and empathetic to the needs of…