Customer Service Advisor

Location: Ellesmere

Recruit4staff are representing a well-established lifting equipment and service business in their search for a Customer Service Advisor
to work in Ellesmere

• Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am5:00 pm;
  Friday, 8:45 am4:30 pm
• Duration:
  Permanent
• Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 12 days from home for suitable candidates, subject to training, workload and business requirements

Recruit4staff are representing a well-established lifting equipment and service business in their search for a Customer Service Advisor
to work in Ellesmere

Job Details:

• Pay: £28,000 £ 31,000 per annum
• Hours of Work: 39 hours per week. Monday to Thursday, 8:45 am5:00 pm;
  Friday, 8:45 am4:30 pm
• Duration:
  Permanent
• Benefits: 25 days' holiday plus bank holidays, company pension, death-in-service benefit, private medical scheme and potential hybrid working of 12 days from home for suitable candidates, subject to training, workload and business requirements

Job Role: Working within the Service and After-Sales call centre, the Customer Service Advisor will handle incoming customer calls regarding breakdowns, repairs and servicing. The Customer Service Advisor will provide a professional point of contact, arrange repair and service bookings, and support customers throughout their after-sales experience.

Essential Skills, Experience, or

Qualifications:

• Previous Customer Service Advisor experience is required
• Good IT skills are essential
• Strong telephone-based customer service and communication skills
• The Customer Service Advisor must be confident handling service, repair and breakdown enquiries

Advantageous Skills, Experience, or Qualifications

• Customer Service Advisor: dealership experience is required
  - ESSENTIAL.
• Good written and verbal communication skills
• Good IT Skills
  - ESSENTIAL
• Must be able to work in a team environment.
• SAP or Salesforce experience would be advantageous