Tills & Customer Services Team Leader

Posted 31 Aug 2026

Hourly rate of pay: £12.92

We're looking for a Tills & Customer Services Team Leader to help deliver an outstanding experience for our customers at Otley Garden Centre.

If you're a natural people person who enjoys leading by example, supporting a team to succeed, and providing excellent customer service, we'd love to hear from you.

This is a fantastic opportunity to take the next step in your retail career within a welcoming and supportive environment.

As part of our Tills & Customer Services team, you'll:

• Lead, coach and support team members to achieve their best
• Ensure tills operate smoothly and resolve any issues quickly
• Complete cash office reconciliations accurately and on time
• Manage stock receipts, stock counts and regular stock takes
• Maintain high standards of merchandising and presentation
• Respond to customer enquiries, including social media messages
• Handle customer queries and returns professionally and efficiently
• Support the wider retail team and shop floor when required
• Deputise for the Department Manager during periods of absence

You'll be someone who:

• Has previous supervisory, team leader or management experience
• Enjoys motivating and developing others
• Is organised and able to prioritise effectively
• Works well under pressure and remains positive
• Takes ownership and delivers results
• Follows processes whilst using initiative when needed

• Friendly & Supportive Team Work with fantastic colleagues in a welcoming environment.
• Daytime Working Hours Enjoy better work-life balance with no late evenings.
• Up to 33% Staff Discount Save on a range of products across our centres.
• Recognition & Rewards Monthly awards, colleague recognition and celebration of success.
• Team Events & Free Treats Regular opportunities to connect and have fun together.
• Enhanced Holiday Entitlement Increasing with length of service.
• Career Development Opportunities Company-sponsored training and development.
• Wellbeing Support Employee Assistance Programme, 24/7 GP access, mental health support and more.
• Giving Back to Local Communities Through our Kindness Pot, supporting causes that matter to our teams.

We are an independently owned business committed to our vision: to deliver great experiences for all the family. Through retail, food and play offerings in each of our retail destinations, we believe we have created a unique mix of brands that always deliver great experiences for families across multiple sites in Yorkshire.