Representative, Accounts Receivable; Bilingual
Job in
Ottawa, Ontario, Canada
Listing for:
Softchoice
Full Time
position
Listed on 2026-02-25
Job specializations:
-
Accounting
Accounts Receivable/ Collections
Salary/Wage Range or Industry Benchmark: 48800 - 73200 CAD Yearly
CAD
48800.00
73200.00
YEAR
Job Description & How to Apply Below
Position: Representative, Accounts Receivable (Bilingual)
Why you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative t means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
As our Accounts Receivable Representative you will secure revenue that is generated by sales organization, build strong customer relationships, and foster positive interaction and strong connection with customers to drive and maintain ongoing relationship. We are looking for a dynamic individual with a positive attitude. Someone who works well independently, is resourceful, and also a team player. If you are a highly motivated person who welcomes new challenges, come join our team!
What you’ll do:
Contact business-to-business (B2B) customers via phone/email/fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).Manage collections portfolio ranging from 300-600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity of approximately 40 customer contacts per day including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.Work with internal departments to pro-actively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) – and be the liaison when engaged by the customer directly.Document and track collections activity and work from monthly aging report.Manage individual and department monthly receivable targets.Have demonstrated success working in team-oriented environment.Be flexible and adaptable to fast-paced IT sales environment.Learn and understand the Softchoice offerings (Hardware, Software, Cloud, PS etc.)Effectively engage and escalate to top executive levels when required.Reconcile accounts regularly, including complex and cross account reconciliationsWhat you’ll bring to the table:
A completed college diploma (Accounting or Finance related preferred) or related experience.2-3 years of experience in a corporate (B2B) collections experience focused on medium to enterprise level customers.Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (Working with multiple Softchoice departments e.i. sales, tax, credit, billing etc.)Bilingualism (English & French) both written & spokenA good understanding of fundamental accounting principles.Intermediate Microsoft Word and Excel skills.Excellent verbal and written communication skills.Possess similar experience managing portfolio of accounts.Customer service oriented.Experience in technology industry an asset.Compensation:
A reasonable estimate of the current base pay range for this position in Ontario is $48,800 to $73,200 annually.
Actual salary will be based on a variety of factors, including location, experience, skill set, education, and related certification. The range for this position in other geographic locations may differ.
Softchoice offers a comprehensive and competitive benefit plan to all full-time employees, which includes:
Health and Wellbeing:
Medical and Dental Care, Employee & Family Assistance ProgramFinancial Benefits:
RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability InsurancePaid Time Off:
Vacation and Sick Leave, Holidays,…
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