Finance Clerk III, Finance Department (Accounts Receivable) - Permanent, Full-Time (1.0

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years.

For the 14th consecutive year in a row, the editors of Canada s Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

The Accounts Receivable Clerk is responsible for managing outstanding accounts, billing, preparing invoices and collecting payments while in compliance with financial policies and procedures and providing support to the Corporate Accounting team.

MAIN RESPONSIBILITIES

• Provides excellent customer service to families, patients and CHEO employees at cashier window.
• Reviews, prepares and processes complicated accounts, billing, invoices, incoming payments and receipts in a timely manner.
• Validates, communicates and contacts any third party (including patients and families) regarding issues related to billing, invoicing, missing information, coverage, claims and payment collection process.
• Confirms coverage, charges, information, fees, and correct billing codes are applied to all documentation.
• Coordinates with internal clinics, insurance companies and various government agencies ensure claims are processed correctly.
• Manages outstanding accounts and negotiates payment plans when necessary, assists in preparing reporting related to bad debts.
• Communicates A/R payment expectations to families in an efficient and friendly manner.
• Verifies and resolves issues by determining discrepancies and errors.
• Reconciles the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
• Generates detailed accounts receivable reports as required.
• Prepares daily cash, cheque and Electronic Fund deposits.
• Prepares daily deposits for a select group of Hospital services.
• Replenishes Petty Cash and Float accounts.
• Processes credit card payments received in Finance.
• Provides coverage, if required, for other A/R job functions.
• Performs other related duties as required and assigned.

QUALIFICATIONS

• Post-Secondary education in a related discipline such as Finance or Accounting* (Essential)
• Three (3) years of previous work experience in finance and/or accounting (Essential)
• Experience in a medical office or healthcare (Preferred)
• Demonstrated proficiency with computer software programs including Microsoft Office Suite (Essential)
• Communicate effectively and concisely, both orally and in writing in
  
  * both official languages* (Essential)
• Excellent organizational, interpersonal and time management skills (Essential)
• Demonstrated a flexible and adaptive approach to evolving work demands (Preferred)
• Detailed-oriented, strong analytical, organizational and time management skills (Essential)
• Demonstrated initiative and ability to adjust priorities (Preferred)
• Proactive in seeking information, improvements…