Service Coordinator; Jobvite

If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity, and rewards innovation with competitive pay and great employee programs, join the Ainsworth team today!

Responsibilities

• Monitor daily workload of all service requests to ensure the suppliers have the appropriate level of work assigned to them for completion/resolution.
• Receive calls or electronic mail requests from customers for various reasons related to service, maintenance, billing, and daily operations.
• Create work orders for requests on all incoming calls and e-mails, and complete calls.
• Follow up on work orders in progress and ensure customer satisfaction.
• Strong understanding of how to prioritize call types and raise visibility or escalations when necessary.
• Responsible for following up on quotes as required and ensuring they are done in a timely manner once approved.
• Ensure maintenance is done within 45 days from the month they are created.
• Daily monitoring of all work in progress.
• Responsible for scheduling preventive maintenance in advance and confirming dates with the customer.
• Provide follow-up and supportive documentation for preventative maintenance and services as completed by field technicians, including monitoring the timely completion of all dispatched work.
• Ability to manage constantly changing priorities and adapt to business needs and requirements.
• Assist co-workers with day-to-day operations and set up schedules.
• Reconcile all invoices received from suppliers.
• Includes administrative support for the call center on a regular basis as directed.