Patient-Centric Office Manager

Position: Patient-Centric Office Manager Role
Elevate patient experiences as an Office Manager focused on administrative excellence and outstanding interactions. You'll handle appointment bookings, billing, and maintain a welcoming environment.

In this pivotal role, you will support the team by addressing patient inquiries and ensuring smooth operations. Your responsibilities encompass phone performance, follow-up calls, and maintaining patient satisfaction. You'll work closely with the Patient Experience Manager, contributing to monthly discussions about operational challenges and solutions.

Key Responsibilities:

• Manage appointment bookings and patient follow-ups

• Maintain organized and clean clinic spaces

• Ensure phone performance targets and answer rates are met

• Coordinate billing, collections, and funding information

• Attend training and workshops for continuous improvement

Requirements:

• Strong experience in office management or administration

• Excellent communication skills with a focus on patient interaction

• Ability to manage billing and collections effectively

• Knowledge of clinic space organization and cleanliness protocols

• Familiarity with patient scheduling systems

This role is integral to creating a welcoming environment and improving patient interactions.
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