Part-time Enrolment Services Representative

Please Note:

If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:
Enrolment Services

Position Type:
Part-Time Support

Salary Range: $32.05 - $37.16 per hour

Scheduled Weekly

Hours:

24

Anticipated

Start Date:

July 06, 2026

Length of

Contract:

4 Months

Anticipated Weekly

Schedule:

4 days per week, 6-hour shifts, eligible for flexible work arrangement with most days onsite.

* This position is paid at Payband F

* Vacancy is for position P22659

Posting Closing Date:
July 8, 2026

As the first point of contact, the Enrolment Services Representative (ESR) is an essential resource to College stakeholders and to students before and throughout their tenure at Algonquin College.

Reporting to the Manager, Enrolment Support Services, the ESR provides information and assistance through multiple mediums to prospective students, current students, and alumni seeking information and/or assistance with services offered by the College in general and specifically the Registrar’s Office. In carrying out these responsibilities the incumbent collaborates with multiple departments throughout the College. They make time‑sensitive decisions, perform a wide variety of financial aid record‑keeping, academic and finance related tasks.

Additionally, the position provides information and administrative services related to registration, admissions, specific College related activities, and general College information. The primary goal is to provide, as much information possible, a one‑stop service to attract, enroll, and retain students. The ESR is responsible for providing training support to all new full and part‑time staff. As the first point of contact the ESR is responsible to set a positive, professional tone in all student interactions, ensuring the Algonquin College experience is held to the highest possible standard.

Due to the level of confidentiality and the sensitive nature pertaining to much of the information handled, the ESR must have extensive knowledge and experience, and adhere to rules and regulations within the Freedom of Information and Protection of Privacy Act.

ESRs provide a wide scope of activities associated with College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Freedom of Information and Protection of Privacy Act, Ministry for Advanced Education and Skills Development (MAESD) and College guidelines and policies.

• Program availability
• Fee structure and payment deadlines
• Eligibility requirements and program specific prerequisites
• Responding to and escalating complaints accordingly
• Assisting clients with Continuing and Online Learning (COL) registration and withdrawals
• Add students to course waitlists
• Action continuing education transfers
• Request refunds (sub-ledger analysis required)
• Manual intervention with failed online registrations
• Taking payments through a variety of methods i.e. debit, money order, online transfer, cheque (personal and certified) and credit card

• Confirm receipt of OSAP funding through Ministry of Training and Colleges and Universities (MTCU) portal
• Assistance with completion of OSAP application and documentation through screening, assisting, amending/updating documents/systems as required
• Reviewing applications and verifying data for accuracy and completeness
• Gathering appropriate information and documentation
• Informing students of financial assistance programmes available for part time and full time studies by providing detailed information on current government and institutional programmes
• Assessing and triaging client need accordingly
• Advise students concerning loan default prevention as well as exploration of other funding options
• Evaluating and interviewing clients to determine if there are grounds for appeals to their funding by using solid judgement based on knowledge of Ministry policies

• Determining outstanding tuition and encumbrances
• Accepting payments for program and course registrations
• Processing fee deferrals, confirmation of enrolments, and…