Administration and Client Connections Specialist

Administration and Client Connections Specialist

Full Time Salary Ottawa, ON, CA

Requisition

Salary Range: $46,604.27 To $52,554.36 Annually

Location(s): 401 Bell Street South

Salary: $46,604.27-$52,554.36 per annum based on work experience

Hours: 40-hour work week (35 working hours plus 5 hours allocated to daily half‑hour paid lunches and unpaid breaks). Eligible for benefits.

Closing Date: Friday July 24th 2026

How To Apply: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at:

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients and staff. JHS Ottawa celebrates the uniqueness of each staff member and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. Permanent new employees receive a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after the eligibility waiting period, and opportunities for continual learning and development.

About who we support: Our employees support a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through responsive, innovative, and evidence‑informed approaches.

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and seeks that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2

SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. If you require accommodation during the interview process, please let us know.

About the role: As an integral member of the team, you will often be the first point of contact, whether in person or over the phone, for many of the John Howard Society’s clients and community partners. This position works collaboratively within our main office location, which houses several of our agency’s programs, providing opportunities to learn about all that we offer and garner support from a tremendous staff team.

You will greet all visitors and help clients navigate through the office. In addition, you will maintain calendars for appointments, review and respond to correspondence in the corporate email inbox, sort mail, make copies, help keep the office well organized, and work closely with the central services department team as tasks and projects arise.

As the successful candidate, you have:

• Excellent client‑facing approaches, including providing warm reception to all clients regardless of their barriers;
• Understanding of, and experience working with, clients that struggle with multiple barriers (mental health, criminality, substance use);
• An outgoing, innovative, enthusiastic, and passionate personality to assist others;
• Strong organizational, time‑management, and administrative skills;
• Ability to use sound judgment and common sense;
• Strong verbal and written communication skills;
• Knowledge of social, environmental, employment, and cultural issues affecting vulnerable individuals in our community;
• High level of computer proficiency (MS Office, Excel, Office 365 Teams and SharePoint);
• Bilingualism in any other language is considered a strong asset.

You’ll also be prepared to:

• Work on‑site full time;
• Answer all incoming calls, transfer calls, and/or take messages;
• Greet customers, vendors, and community partners professionally;
• Enter data into company interface;
• Support the organization of staff and client meetings;
• Receive all incoming/outgoing messages and distribute them;
• Open, sort, and distribute mail;
• Order office supplies and maintain order in the copier/mailroom spaces;
• Collaborate with off‑site JHS program staff and managers;
• Perform other duties as assigned.

You’re a fit…