Service Delivery Assistant - Bilingual; English​/French

Apply By: Monday, July 27, 2026 11:59 pm EDT

Ministry of Labour, Immigration, Training and Skills Development

Division:

Employment and Training Division / Ottawa Service Delivery

City:

Position(s) language:

Job term:

1 Temporary – 12 months with the possibility of extension

Job code:

09

OAD – Office Administration 09

$28.14 – $32.82 Per hour
* * Indicates the salary listed as per the OPSEU Collective Agreement.

Be part of work that supports Ontario's workforce.

Join a team that helps people access training, employment services, and skilled trades opportunities across Eastern Ontario. As a Service Delivery Assistant, you'll support exams, client service, and day-to-day operations that help communities and local economies thrive.

The Service Delivery Assistant supports employment and training services that help people build skills, find work, and access opportunities across Eastern Ontario. This role is part of a regional team that works with service providers, employers, and community partners to support strong local labour markets.

In this position, you help keep services running smoothly and fairly. You'll work in a busy, public facing environment, supporting clients in person, by phone, and by email. You support clients at key points in their journey, handle information and payments accurately, and provide reliable administrative support. Your work helps ensure programs and exams are delivered consistently, securely, and on time.

This role offers exposure to a range of administrative and customer service activities.

• Support a well‑organized office environment by preparing complete documents, maintaining secure records, and helping clients understand next steps.
• Provide clear and helpful information to clients, employers, and coworkers by explaining programs, requirements, and processes.
• Review, enter, and update client and program information accurately, while protecting privacy and confidentiality.
• Process payments and related paperwork, including fees, invoices, receipts, and deposits, and follow up when records do not match.
• Prepare and organize letters, forms, simple reports, and files, and help keep supplies and materials up to date.
• Work with coworkers and partners to support smooth, timely service delivery.
• Manage more than one task at a time in a busy environment and adjust priorities as needed.

To learn more about our programs, .

You must possess oral French language skills at the advanced level and written French language skills at the advanced minus level. Your proficiency level will be confirmed before hire.

You will be required to travel frequently.

• Have experience helping people in person, over the phone, by email, or through online meetings.
• Can explain information and next steps clearly using plain language.
• Listen carefully, respond respectfully, and handle concerns calmly.

• Have experience doing administrative or clerical work involving records, forms, or files.
• Can organize your work, manage more than one task at a time, and learn new processes as needed.
• Are comfortable using common office software to prepare letters, forms, and reports.

• Can review information to make sure it is complete and correct.
• Notice errors or missing details and take steps to fix them.
• Understand the importance of keeping information private and secure.

• Can do basic math related to fees, payments, and records.
• Have experience handling payments, receipts, or financial paperwork.
• Can compare records and notice when amounts do not match.

• Can follow clear steps and procedures to complete your work.
• Handle routine situations and know when to ask questions or raise concerns.
• Work independently while also contributing to a team.

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every…