Intermediate Information Officer, Customer Service

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Posting Reason:
Replacement of a regular position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): N/A

Job Family:
Admissions

# of Open Positions: 1

Faculty/Service - Department:
Student Affairs, Client Relations, Housing, Assignments

Campus:
Main Campus

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/08/03

Applications must be received BEFORE 2026/08/13

Hours per week: 35

Salary Grade: SSUO Grade 07

Salary Range: $62,027.00 - $78,349.00

About Student Affairs:
Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions.

We help them apply and enrol for courses, we oversee 11 residences and an award-winning Dining Hall, we organize fun events, we provide extensive recreation program opportunities and varsity sports activities, we run an innovative career development and experiential learning program and much more!
There's nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways, we're sure that you'll enjoy the experience as much as our students do.

Position purpose

The incumbent is the initial point of contact for Housing, uOttawa Card and UPASS Services and as such provides services to the entire University community, including students, staff, faculty, and guests of the University by promoting the University experience and its services, assesses needs and issues.

Answers general enquiries and supports clients in navigating the various processes while enforcing the sector’s and University policies, regulations and procedures most specifically as it relates to replenishing funds on cards, managing meal plans, providing support in the housing assignment and placement process, authorizing security access and other relevant services provided.

In this role, your responsibilities will include:

Housing Assignments:

• Determines the eligibility of students for admission into residence by analyzing application, admission and registration data, and assesses room assignments with respect to accepted Housing and University principles, regulations and policies, and of the admission calendar deadlines and residence agreements.
• Coordinates authorized/requested room changes, extensions of stay, acceptance and termination of agreements, temporary replacements or crisis situation transfers to ensure a positive and professional experience for the student and reassures parents as necessary while ensuring student confidentiality.
• Assesses and responds to student/short term client needs and recommends the best possible accommodation type based on application source, availability, special need requests and budget. Validates the eligibility of and manages the registration of temporary student occupants (uOttawa and non-uOttawa students) and their occupancy agreements in a central reservation system. Ensures that conditions of occupancy are met and oversees access control to align with safety and security protocols

Card Services:

• Explains and/or promotes meal plans, card usage, flex/dining dollars and various services linked to the cards, replenishing or reprinting of cards (student, employee, guest and UPASS cards), upselling of additional packages above the basic plans and associated terms and conditions. Manages the reception of lost cards and initiates communications with cardholder(s) for final resolution and registers and destroys non-valid/expired cards.
• Distributes or prints replacement uOttawa and UPASS cards to new students by verifying student's status in UO Campus. Ensures that photos, signatures and government issued identification are validated or uploaded according to University policies set by the Registrar’s office.
• Analyzes and processes personal and confidential information about…