Client Services & Office Coordinator

About the Job:
Poseidon Cleaning Services in Pembroke, Ontario is looking for a dependable, organized, and computer-savvy Client Services & Office Coordinator to help manage the day-to-day flow of our cleaning service business.

This person will be the main point of contact for customers and will play a key role in answering phones, scheduling appointments, managing the service calendar, and keeping customer and job information organized in our business software.

This role is ideal for someone who is friendly, detail-oriented, comfortable with technology, and able to keep track of multiple bookings, customer requests, and schedule changes throughout the week.

Key Responsibilities :
Answer incoming phone calls, emails, and customer inquiries in a friendly and professional manner.

• Schedule customer appointments and manage the daily/weekly service calendar.
• Enter and update customer information, job details, notes, and appointments in our business software.
• Coordinate technician schedules and help ensure jobs are properly assigned.
• Follow up with customers regarding appointment confirmations, changes, quotes, invoices, and service questions.
• Help keep customer records, quotes, work orders, and invoices accurate and organized.
• Communicate schedule changes or customer notes clearly to technicians and management.
• Assist with general office administration, filing, bookkeeping and data entry.
• Support management with other day-to-day administrative tasks as required.

Requirements:

• Strong computer skills are required.
• Comfortable learning business ERP software.
• Excellent phone manner and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to manage schedules, changing priorities, and multiple customer requests.
• Good written communication skills for emails, notes, and customer follow-ups.
• Reliable, punctual, and able to work independently.
• Previous experience in office administration, customer service, scheduling, or reception is an asset.
• Experience with ERP, CRM software, scheduling software, or invoicing systems would be considered a strong asset.

Ideal Candidate:

The ideal candidate is a self starter, someone who can stay organized in a busy office, enjoys dealing with people, and is confident using computers. You must be comfortable learning software quickly and accurately entering information.

You should be able to answer the phone professionally, book appointments properly, manage schedule changes, and help ensure customers and technicians have the information they need.

Compensation:

Wage will be based on experience and qualifications.

Apply with resume and cover letter.