Workplace Ambassador Job Ottawa area,Ontario Canada,Administrative/Clerical

Description

The Enterprise Real Estate Workplace Ambassador is the heartbeat of our office experience – a visible, mobile individual who makes every floor feel welcoming, engaging and human. This isn't a desk job; it's a moving, people-focused role that enhances the office experience. You'll spend your day in motion: keeping shared spaces polished, helping colleagues find what they need and sparking little moments of colleague engagement.

What You’ll Do

Elevate Shared Spaces

Bring our spaces to life by keeping cafés, coffee stops, inclusive spaces, and meeting rooms guest-ready throughout the day

Own café and coffee operations – managing inventory, restocking supplies, and ensuring everything runs seamlessly behind the scenes

Maintain a polished, welcoming environment by keeping spaces clean, organized, and consistently stocked

Ensure meeting rooms are always ready to go with timely setups, resets, and proactive floor walkthroughs

Spot and solve issues before they’re noticed – conducting regular floor checks and coordinating cleaning, maintenance, or repairs as needed

Support the Workplace Experience

Be a go-to, on-the-floor resource for colleagues—offering real-time support, guidance, and problem-solving

Help colleagues navigate the space with ease, from finding workstations to understanding seating zones and hubs

Partner with teams across the business to support day-to-day workplace needs

Create a welcoming, approachable presence that makes colleagues feel supported and taken care of

Drive Colleague Engagement

Help bring workplace moments to life—supporting in-office programming, enterprise events, and surprise-and-delight experiences

Assist with event execution, including setup, catering coordination, and on-the-day support

Ensure spaces are thoughtfully prepared before, during, and after events to deliver a seamless experience

Act as a porter, moving flexible furniture in shared spaces and setting up rooms to layout specifications.

Keep Operations Running Smoothly

Welcome visitors and provide friendly wayfinding and support

Submit, coordinate and track facility and technology service requests

Optional: step into additional roles such as Fire Warden or First Aid Representative (training provided)

Job Requirements:

What the Role Requires

Stay active and visible across multiple floors – this is a hands-on, on-the-ground role

Comfort being on your feet for extended periods throughout the day

Ability to lift and move supplies (up to 50 lbs) as needed

What You Bring

Post-secondary education or equivalent experience in office administration, hospitality, workplace services, or similar

Strong organizational skills with the ability to juggle priorities in a fast-paced environment

A hospitality mindset – you’re proactive, adaptable, and service-driven

Excellent communication and people skills; you’re confident engaging with a wide range of colleagues

Comfort working in a high-visibility, dynamic corporate setting

Tech savvy, with proficiency in Microsoft Office (Word, Excel, PowerPoint)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our…