Junior Estimator​/CSR - Auto Body West

About the Company

Built with Intent. Driven by YOU.
Company:
Assured Automotive. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

The Junior Estimator/Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Provide friendly customer service over the phone, in person and over email
• Schedule appointments for vehicle repair using our repair management system
• Ensure timely processing of insurance assignments
• Prepare repair order with proper documentation
• Record all communication with customers or insurance partners during the repair process using ASE
• Manage car rental information
• Actively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.
• Write accurate estimates for the damage of vehicle and repairs to be completed

• High School Diploma
• Minimum: 1 year Customer Service experience, ideally in Automotive Industry

• Communicate effectively, both verbally and in writing
• Ability to multitask and function well in a fast-paced environment
• Enthusiastic and friendly demeanor
• Strong knowledge of Google platform and Microsoft Office
• Strong attention to detail with a high degree of accuracy

• Valid driver’s license required

$22.50 - $26 per hour

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information, creed, marital status or any other consideration prohibited by law or by contract.