Service Advisor - Mercedes Benz

Service Advisor - Mercedes Benz Ottawa Downtown Pay Rate: $55000 - 75000 per year Mercedes-Benz Ottawa

As a Service Advisor, you are the trusted link between our customers and our service department. You will create exceptional first impressions, guide customers through their service experience, and ensure every interaction reflects the luxury, quality, and professionalism associated with the Mercedes-Benz brand.

The ideal candidate is a customer-focused professional with strong communication skills, excellent attention to detail, and a passion for delivering an outstanding ownership experience. You will be responsible for understanding customer needs, recommending appropriate maintenance and repairs, and ensuring vehicles are serviced efficiently and accurately.

You will build lasting relationships with our customers by providing personalized service, demonstrating strong product knowledge, and ensuring every visit exceeds expectations.

• Welcome customers in a professional, courteous, and timely manner whether in person or by phone.
• Build strong relationships by understanding customer needs and providing personalized recommendations.
• Schedule service appointments based on customer requirements and vehicle maintenance needs.
• Provide clear communication throughout the entire service process.
• Handle customer concerns professionally and work toward positive resolutions.
• Deliver a premium customer experience that encourages loyalty and repeat business.
• Coordinate vehicle delivery to ensure all requested services have been completed and the vehicle is presented to Mercedes-Benz standards.

• Review customer concerns and accurately document vehicle issues on repair orders.
• Use service history and manufacturer guidelines to identify maintenance and repair requirements.
• Ask detailed questions to assist technicians in proper diagnosis.
• Recommend required maintenance, repairs, and preventative services.
• Explain repairs, timelines, and costs clearly to customers.
• Review completed work with customers to ensure full understanding and satisfaction.
• Keep customers informed regarding vehicle progress and any additional recommendations.
• Educate customers on proper vehicle care and the importance of maintaining their Mercedes-Benz according to manufacturer specifications.

• Maintain accurate documentation and ensure all paperwork is completed properly and efficiently.
• Keep customer records, service forms, pricing information, and department materials current.
• Ensure vehicles are properly parked, secured, and keys are correctly managed.
• Maintain a clean, organized, and professional workspace.
• Uphold high standards of personal presentation, professionalism, and dealership appearance.
• Work closely with technicians, parts, and dealership teams to ensure smooth operations.

• Stay current with Mercedes-Benz products, technology, service programs, and manufacturer requirements.
• Complete all required training and continuously expand product knowledge.
• Communicate current service offers, promotions, and dealership initiatives.
• Deliver a luxury ownership experience that reflects Mercedes-Benz standards.
• Identify opportunities to grow service business and strengthen customer loyalty.

• Exceptional customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Professional, positive, and engaging personality.
• Excellent listening skills with the ability to understand customer concerns.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and ability to create positive solutions.
• Comfortable using dealership software and computer systems.
• Basic automotive knowledge and understanding of vehicle maintenance.
• Ability to work independently while contributing to a team environment.
• Flexible availability, including evenings and weekends as required.

• Automotive Service…