Service Advisor at Mercedes-Benz

Elevate customer service at Mercedes-Benz Ottawa as a Service Advisor. Deliver exceptional experiences while guiding customers through their automotive service journeys, ensuring every detail reflects our luxury standards.

In this customer-focused role, you will build lasting relationships through excellent communication and attention to detail. Your responsibilities include understanding customer needs, providing personalized maintenance recommendations, and ensuring a seamless service experience. With strong product knowledge and organizational skills, you will exceed customer expectations during every interaction.

Key Responsibilities:

• Welcome customers professionally and courteously

• Schedule service appointments based on needs

• Clearly communicate service progress and recommendations

• Review vehicle concerns and document accurately

• Coordinate vehicle delivery and service completion

Requirements:

• Automotive Service Advisor experience preferred

• Strong customer service and relationship-building skills

• Basic automotive knowledge and repair fundamentals

• Excellent communication skills, both verbal and written

• Ability to work independently in a dynamic environment

Deliver exceptional automotive service and enhance the customer experience with Mercedes-Benz Ottawa.
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