Estimator - Collision Centre

Are you an experienced Body Shop Estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Automotive Collision Estimator role in Ottawa, Ontario. This is an exciting opportunity to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.

If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!

• Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus
• Shift: Monday to Friday, 8:00 AM – 5:00 PM
• Job type: Permanent | Full-time
• Vacancy Status: This posting is for an existing vacancy
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As a Body Shop Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.

• Welcome customers in a professional, friendly, and positive manner
• Perform detailed vehicle damage inspections and appraisals
• Prepare accurate and comprehensive collision repair estimates
• Clearly explain repair procedures, timelines, and available options to customers
• Deliver exceptional customer service throughout all stages of the repair process
• Create repair estimates for customers, insurance providers, and internal departments
• Ensure all repair operations, touch-ups, refinishing, polishing, and customer requests are included in estimates
• Accurately document repair details, conversations, and customer instructions within estimating systems
• Process supplemental estimates ( additionals ) promptly to prevent delays
• Coordinate repair workflows with technicians and internal departments

• Order required parts and maintain accurate ordering documentation
• Schedule repairs once all necessary parts have arrived
• Monitor repair progress and proactively communicate updates or delays
• Coordinate vehicle delivery timelines with internal teams

• Maintain strong working relationships with insurance companies and partners
• Communicate repair updates and estimate changes as required
• Follow up on pending or unsold estimates to maximize conversion opportunities
• Ensure compliance with company policies, procedures, and industry regulations

• Previous experience as a Body Shop Estimator, Collision Estimator, or Automotive Damage Appraiser
• Strong working knowledge of Mitchell and Audatex estimating systems
• Excellent computer and estimating software skills
• Strong understanding of collision repair processes and insurance procedures
• Exceptional customer service and relationship-building abilities
• Strong sales aptitude and customer-focused mindset
• Excellent verbal and written communication skills
• Strong mathematical, analytical, and problem-solving abilities
• Ability to accurately assess vehicle damage and repair requirements
• High attention to detail and organizational skills
• Ability to thrive in a fast-paced environment
• Valid driver's license with a clean driving record
• Must be legally eligible to work, and reside in Canada

• Competitive pay of $28.40/hour
• Monthly performance bonus
• Signing bonus
• Permanent, full-time opportunity
• Collaborative and supportive work environment
• Opportunity to build strong relationships with customers and insurance partners
• Career growth within a well-established automotive repair operation