Senior Consultant,Cloud Services Job Ottawa area,Ontario Canada,Business

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

As a Senior Consultant within BDO's Cloud Services team, you will play a critical role in supporting the growth and success of our cloud business. Acting as a trusted advisor to internal stakeholders and clients, you will drive operational excellence across the cloud sales lifecycle, support strategic initiatives, and help scale processes that enable sustainable growth.

You will leverage your expertise in cloud operations, Microsoft licensing, customer engagement, and business process optimization to support sales, delivery, and customer success teams. This replacement role combines consultative client engagement with operational leadership, analytics, and continuous improvement initiatives.

Key Responsibilities

Cloud Sales and Customer Success Support

Act as a trusted advisor throughout the cloud sales lifecycle, supporting the acquisition, onboarding, renewal, and expansion of cloud services customers.

Provide expert guidance on Microsoft CSP, Microsoft 365, Dynamics 365, Azure, and other cloud-based solutions to internal stakeholders and clients.

Partner with sales and account teams to develop pricing strategies, licensing recommendations, proposals, statements of work, and change orders.

Support inbound client inquiries and sales activities, identifying opportunities to enhance customer value and drive cloud adoption.

Serve as a key point of contact for client onboarding activities, ensuring a seamless customer experience and successful transition to service delivery teams.

Cloud Operations and Process Excellence

Lead and continuously improve cloud operational processes across order management, subscription administration, billing, invoicing, and renewals.

Collaborate with finance, delivery, and customer success teams to ensure accurate processing, reconciliation, and reporting of cloud transactions.

Identify operational inefficiencies and implement scalable solutions that improve service quality, efficiency, and customer satisfaction.

Develop and maintain documentation, procedures, and best practices that support consistent execution across the Cloud Services business.

Reporting, Analytics and Business Insights

Develop and maintain dashboards, forecasts, sales performance metrics, and pipeline tracking reports to support business decision-making.

Analyze cloud business trends, customer adoption patterns, and operational performance to identify opportunities for growth and optimization.

Provide regular reporting and insights to leadership on business performance, key wins, risks, customer trends, and operational effectiveness.

Support the development of sales propensity models and other data-driven initiatives that improve forecasting accuracy and business outcomes.

Leadership and Stakeholder Collaboration

Collaborate with cross-functional teams including Sales, Consulting, Finance, Operations, Marketing, and Service Delivery to achieve business objectives.

Support the development and execution of strategic initiatives that enhance the effectiveness and scalability of Cloud Services operations.

Mentor and support junior team members through knowledge sharing, coaching, and process guidance.

Contribute to special projects and transformation initiatives that support the growth of BDO's Cloud and Managed Services practice.

Product and Industry Expertise

Maintain deep knowledge of Microsoft licensing programs, cloud offerings, and…

Senior Consultant, Cloud Services