Restoration Operations Manager

Restoration operations leadership combines emergency response coordination, project controls, and field accountability across time-sensitive assignments and active sites.

The Operations Manager directs restoration and related project operations from assignment through completion, while coaching Project Managers and supporting site teams. Responsibilities include readiness, approvals, scheduling, documentation, client communication, billing preparation, risk escalation, and closeout. The role also maintains CAT readiness and leads assigned operational areas when a CAT is declared.

• Activate approved CAT plans, confirming roles, resources, priorities, and coverage
• Check work authorization and production readiness before work proceeds
• Triage vendor escalations and assign owners, actions, dates, and recovery plans
• Require daily updates, complete records, photos, approvals, and signed COS
• Coordinate inspections, deficiencies, corrective actions, and verified follow-through

• Experience managing restoration, emergency response, or related project operations
• Strong understanding of field execution, safety, quality, and compliance
• Ability to interpret scopes, estimates, contracts, drawings, and site documentation
• Ability to manage competing priorities and time-sensitive issues
• Knowledge of insurance restoration, carrier guidelines, SLAs, or IPAC preferred

Apply restoration operations expertise, CAT readiness, documentation discipline, and risk resolution to dependable project delivery.