Warranty & Homeowner Care Coordinator – Patten Homes | Thomas Cavanagh Construction

For more than 25 years, Patten Homes has been building thoughtfully designed homes and communities across the Ottawa region.

From the beginning, the focus has never been on building the most homes, it has been on building them well. Every Patten home is created with intention – balancing thoughtful design, lasting quality, and real-world functionality to support the way people live today.

As part of the Cavanagh Group of Companies, Patten Homes is backed by more than 70 years of construction expertise. This foundation brings a depth of knowledge, discipline, and accountability to every community we build. It also reinforces the values that guide our work every day: integrity, quality, teamwork, accountability, community-mindedness, and a commitment to health, safety, and well-being.

Together, these principles shape how we build, how we serve homeowners, and how we continue to grow responsibly.

The Warranty & Homeowner Care Coordinator supports the homeowner experience from the post-sale stage through construction, possession, and the post-possession warranty period. Reporting to the Warranty & Customer Care Manager, this role coordinates purchaser communications, construction updates, pre-possession activities, deficiency resolution, and warranty service requests.
Working closely with Sales, Construction, Site Supervision, trades, and administration, the Coordinator helps ensure purchasers receive timely and accurate information, outstanding items are tracked and resolved, and warranty obligations are administered in accordance with company procedures and applicable Tarion requirements. This is a hands‑on coordination role suited to an organized, customer-focused individual who can manage multiple priorities, maintain accurate records, build positive homeowner relationships, and ensure commitments are followed through to completion.

• Serve as a key point of contact for purchasers following the sale of their home, supporting them throughout the construction and possession process.
• Establish and maintain positive homeowner relationships through proactive communication, timely responses, and consistent follow‑up.
• Coordinate purchaser communications and provide updates on construction progress, key milestones, anticipated possession dates, and next steps in collaboration with the construction team.
• Coordinate purchaser meetings, site visits, and other customer care appointments in accordance with company procedures.
• Respond to purchaser inquiries and concerns, ensuring questions are directed to the appropriate team member and followed through to resolution.
• Set clear expectations regarding construction timelines, possession activities, deficiencies, and warranty processes.
• Document purchaser communications, commitments, and outstanding concerns to support continuity and accountability.
• Identify and elevate sensitive customer concerns, potential delays, and issues requiring management involvement.
• Support a smooth transition of purchaser information and commitments from Sales to Construction and Customer Care.

• Coordinate customer care activities leading up to possession in collaboration with Construction, Sales, and administration.
• Schedule and coordinate pre‑delivery inspections (PDIs), homeowner orientations, and other applicable purchaser appointments.
• Document deficiencies identified during inspections and coordinate follow‑up with site supervision and the construction team.
• Maintain deficiency logs and monitor outstanding items, responsible parties, and anticipated completion dates.
• Communicate updates to purchasers regarding outstanding deficiencies and possession‑related activities.
• Maintai…