Passenger Services Agent YOW
Job in
Ottawa, Ontario, Canada
Listing for:
Swissport International AG
Part Time
position
Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual
-
Transportation
Salary/Wage Range or Industry Benchmark: 18.25 CAD Hourly
CAD
18.25
HOUR
Job Description & How to Apply Below
Position: Passenger Services Agent ($18.25/h) YOW
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Passenger Services Agent provides all necessary and required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jetway operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Your activities
Inspect and verify passenger documentationIssue boarding passes and reschedule passengers affected by flight interruptions or cancellationsManage passenger baggage processing including handling and fee calculation if applicableAssist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers, and passengers needing wheelchair assistanceDirect passengers through Customs, Immigration, and Quarantine, as requiredMake public address announcements as requiredAssist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalComply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policiesOperate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing softwareProduce all required, work-related documentationOther duties as assignedYour profile
Excellent communication skills (written/verbal) in English, and FrenchHigh School diploma or GED equivalentWillingness and flexibility to work various hours and shiftsEligible to work in Canada and have a valid, open work permit.Be flexible to work different shifts (days, evenings, nights, weekends, holidays)Minimum 1 year of relevant work experience in a fast-paced environmentAttentive to detail and committed to continuous improvementSelf-motivated and able to work independentlyAbility to follow processes and procedures, take a flexible approach when requiredMust be able to type and learn airline-specific computer reservation/ ticketing softwareMust be at least 18 years oldMust be willing to work in inclement weatherWhat we offer
Competitive payPaid trainingGroup benefits (Insurance, RRSPs,Free ParkingUniform
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