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Bilingual

Senior Investigator – Telecom Complaints & Disputes

Job in Ottawa, Ontario, Canada
Listing for: Ccts-Cprst
Full Time position
Listed on 2026-01-07
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
Salary/Wage Range or Industry Benchmark: 83000 - 88000 CAD Yearly CAD 83000.00 88000.00 YEAR
Job Description & How to Apply Below
A telecommunications complaint resolution service in Ottawa seeks a Senior Investigator for a maternity leave replacement. You will investigate escalated complaints, provide guidance to teammates, and draft findings letters. Ideal candidates will have post-secondary education and 4+ years in complaints handling, with strong communication skills in English, and preferably bilingual in French. The role offers a salary between $83,000 to $88,000 per year and focuses on delivering effective customer service.
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Position Requirements
10+ Years work experience
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