Customer Service

Role:
Customer Service Agent (bilingual)
Rate: $20/hour%vacation pay + stats

Training

Hours:

8am – 4 pm (for 2 weeks) virtually training done on-site but Team Leads on the floor to assist

THEN - Hours of Work will be: 7.5hrs per day, Monday to Friday/ between 8 am to 8 pm (Must be available for all a variety of shifts starting at 8AM and working as late as 8PM) (37.5hrs a week)37.5 hrs/week

Must Haves-Have (or be eligible for) Security Clearance-Bilingual (French + English)
What You’ll Be Doing
• Receive phone calls, emails, and online chat requests, providing answers about the relocation policy to our customers
• Effectively solve customer inquiries
• Ability to communicate clearly when handling different topics
• Identify customers’ needs, understand and clarify the information
• Research every issue to provide solutions
• Collaborate with your team and other team members to solve problems and share knowledge
• Build sustainable relationships and engage customers by going the extra mile.
• Ability to assume additional responsibilities and work flexible hours as required
• Work with minimal supervision in a fast-paced environment
• Perform various administrative tasks to support the Contact Centre Max Sys  is committed to a diverse, equal and inclusive workforce. We are committed to meeting the needs of persons with disabilities. If you need to be accommodated during any phase of the hiring process, please advise our Recruitment team and we will make all reasonable efforts to accommodate your request.