Job Description
Our client, a leading provider of IT solutions, is seeking a Bilingual Customer Service Representative to join their team on a full-time contract basis
. This is a great opportunity to be part of a high-impact, community-focused initiative supporting local charities.
This is a 5.5-month contract with the potential for a permanent, full-time opportunity at the end of the term.
Roles and Responsibilities
Monitor sales queues
Fulfill and track ticket orders via email and mail
Respond to inbound customer inquiries via phone, voicemail, and email
Use internal documentation and manuals to troubleshoot issues
Escalate complex issues when needed, ensuring prompt resolution
Generate and reconcile weekly and final reports for regulatory bodies
Prepare high-level summaries for internal and external stakeholders
Qualifications and Skills
High School Diploma or equivalent
Bilingual in English and French (spoken, written, and reading)
Minimum 1 year of experience in a customer service role
Comfortable using MS Office 365 and common internet browsers
Experience using a ticketing system is an asset
Strong communication and interpersonal skills
Highly organized with keen attention to detail
Ability to prioritize and multitask effectively
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