IT Support, Technician

IT Support Technician – Responsibilities

• Engage in a call‑centre team environment to provide front‑line technical support for service requests and technology incidents reported by users
• Support calls, chat and web‑ticket contact types from users
• Resolve requests and incidents or process service requests according to established standards and, when necessary, escalate to specialized solution areas
• Provide users and internal partners with a high level of customer service
• Contribute to collaborative solutions and support the team culture
• Foster process improvement and the evolution of IT practices

• College diploma in a related field
• Minimum of two years of IT experience (other combinations of qualifications and relevant experience may be considered)
• Call‑centre/help‑desk experience
• Strong communication skills in both French and English, oral and written
• Availability to work call‑centre hours – Monday to Friday 6:30 a.m. – 8:00 p.m. EST and Saturday 8:00 a.m. – 5:00 p.m. EST (rotational shifts), including some statutory holiday coverage

• Competitive salary and annual bonus
• Salary range: $52 497 to $72 183 per year
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Action oriented, customer focus, decision quality, situational adaptability, tech savvy.

At Desjardins, we believe in equity, diversity and inclusion. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from our differences, embracing uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind and aim to reflect the diversity of our members, clients and communities.

If there is anything we can do to help make the recruitment process or the job you are applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process—just ask!

Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.