Associate Sales & Customer service

* Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
** Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
*** Pay at Intact is about much more than just salary.
**** Salary range** (but not limited to):47,100 - 57,500
** Annual bonus
** target, based on the base salary, with a potential payout of up to
** double
* * the target (subject to personal and company performance):5%
As part of our commitment to
** Win As A Team**, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
** About the role
** If you're passionate about helping others, and recognized for your excellent communication and interpersonal skills, we may be just the place for you! As a
** Sales and Customer Service Representative**, you'll become a trusted advisor helping Canadians protect the things that matter to them. We'll provide you with the mentoring and training you need to achieve your career goals, and your success will be recognized by our annual bonus plan and accelerated career path, which will give you the opportunity to be promoted after six months in the position.

*
* Start date:

** 20 Avril 2026
*
* Work location:

** Ottawa (1200 St.Laurent blvd)
*
* Schedule:

*** You must be available between 8:00 AM and 8 :00 PM Monday to Friday and Saturday from 8:00 to 5:00 PM. (35H schedule)
** In office/hybrid schedule:
*** For the first 3 months of training, we will ask you to be in the office
** up to 4 days per week as coordinated by your trainer.
*** From 4 to 6 months (incubation), the requirement is
** 2 days
** per week in-office as coordinated by your Unit Manager.
* After 6 months, the requirement is
** 1 day per week
** in office as coordinated by your Unit Manager
* We may occasionally ask you to work in the office more than once per week to support your success and growth, particularly for company events, training, team meeting, or to help you improve your metrics.
** What you'll do here:
*** Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps.
* Analyze individual customer needs, promote and cross-sell home and auto insurance products and services.
* Handle inbound calls, in both English and French, and deliver exceptional customer service.
* Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner.
* Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly.

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* What you bring:

*** At least one year of customer service experience in a call center environment.
* Previous experience in sales and customer loyalty is highly desirable.
* Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others.
* Proficiency in technology and ease in navigating multiple systems.
* Ability to…