Customer Account Specialist III, Customer Assistance

Work Location

Ottawa, Ontario, Canada

37.5 hours per week

Personal & Commercial Banking

$52,700 - $74,400 CAD per year

Start date:

April 13, 2026

Mandatory Training: 6 weeks onsite at 1595 Telesat Court, Ottawa, ON and 4605 Lapiniere Boulevard, Suite 300, Brossard, QC. 8am-4pm Mon‑Fri.

After training: hybrid work – once a month onsite; flexible shifts 8am‑4pm or 10am‑6pm, Monday‑Friday.

Candidate must be bilingual in English & French.

TD Canada Trust Customer Assistance collects on personal & small‑business banking arrears such as credit cards, overdrafts, personal loans, line of credit, mortgages, escrows, bridge loans, auto finance, and small‑business vehicle lending.

Our role is to help customers resolve financial difficulties while collecting owed funds, contributing to business, customer, and community success.

• Deliver outstanding customer service by offering friendly support through knowledge of TD products and solutions.
• Resolve customer inquiries at first contact with empathy.
• Consistently achieve performance objectives: customer experience, quality, compliance, and productivity goals.
• Participate in ongoing training and coaching to grow professionally.

Primarily offsite – 95% of time at your secure, private workspace. 5% of time at a TD location for team events.

• High School Diploma or equivalent.
• Exceptional listening skills and curiosity to help customers.
• Professional manner, sound judgment, time‑management, decision‑making skills.
• Ability to multitask and navigate multiple computer screens with speed and accuracy.
• Digital literacy across devices (desktops, laptops, headsets).
• Flexibility, resiliency, positive attitude.
• Ability to offer advice based on the full financial situation of the customer.
• Previous collection, credit, or call‑center banking experience is an asset.
• Ability to work independently and as part of a team.

TD is committed to diversity, equity and inclusion. All colleagues are encouraged to bring their authentic selves to work to foster an inclusive workforce.

Let us know if you’d like accommodations (e.g., accessible meeting rooms, captioning for virtual interviews).

The hiring manager will contact candidates of interest to schedule an interview. Outcomes will be communicated via email or phone.

14201 – Banking, insurance and other financial clerks

Ce poste n’exige pas la maîtrise d’une langue autre que le français.